Job Description
Under general supervision, provides clerical support to the department, types various correspondence and documents, orders supplies, answers department phones, maintains files, provides reception for designated areas.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.
- Provides telephone reception.
- Takes and returns messages.
- Assists members in obtaining medical services.
- Completes forms associated with member services.
- Provides member/family/visitor instruction and information as directed.
- Uses computerized systems to enter and retrieve member data.
- Assists in tracking of member appointments.
- Books appointments.
- Assists in Quality Improvement projects as directed.
- Promotes quality of service by serving as a resource to members/visitors.
- Orders and maintains equipment and supplies.
- Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
- Apply correct medical terminology, format and abbreviations.
- Type medial and research papers for publication.
- Create graphs and charts.
- Collect and compile cumulative data and statistics.
- Complete worksheets by tallying activities.
- Construct statistical tables.
- Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.
- Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.
- Performs other related duties as required.
Basic Qualifications:Experience
- Typing 40 wpm. Typing must be current within one (1) year. Please contact Human Resources for testing.
- Ability to compose and edit department correspondence.
- Demonstrates written and oral communication skills.
- High School Diploma/GED
- N/A
- N/A
- One (1) year general clerical experience.
- Knowledge of Medical Terminology if required by the department.
Notes:
- This is an on-call position, days and hours may vary.
Under general supervision, provides clerical support to the department, types various correspondence and documents, orders supplies, answers department phones, maintains files, provides reception for designated areas.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.
- Provides telephone reception.
- Takes and returns messages.
- Assists members in obtaining medical services.
- Completes forms associated with member services.
- Provides member/family/visitor instruction and information as directed.
- Uses computerized systems to enter and retrieve member data.
- Assists in tracking of member appointments.
- Books appointments.
- Assists in Quality Improvement projects as directed.
- Promotes quality of service by serving as a resource to members/visitors.
- Orders and maintains equipment and supplies.
- Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
- Apply correct medical terminology, format and abbreviations.
- Type medial and research papers for publication.
- Create graphs and charts.
- Collect and compile cumulative data and statistics.
- Complete worksheets by tallying activities.
- Construct statistical tables.
- Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.
- Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.
- Performs other related duties as required.
Basic Qualifications:Experience
- Typing 40 wpm. Typing must be current within one (1) year. Please contact Human Resources for testing.
- Ability to compose and edit department correspondence.
- Demonstrates written and oral communication skills.
- High School Diploma/GED
- N/A
- N/A
- One (1) year general clerical experience.
- Knowledge of Medical Terminology if required by the department.
Notes:
- This is an on-call position, days and hours may vary.
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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