Job#: 3029540

Job Description:

Location: Goodyear, Arizona (On-site)

Employment Type: Contract

Pay Rate: 27-32/hr

This position supports information technology assets by executing a variety of routine technical procedures on hardware, operating systems, and enterprise application software within a single site. The work is directed and supervised, with a focus on resolving issues by following established SOPs or determining when a slight deviation is needed. This role involves documenting actions in a task tracking system and contributing to team knowledge by improving procedures and creating documentation.

• Execute technical SOPs for IT hardware, operating systems, and enterprise applications.
• Document all actions and resolutions in a ticketing system, such as ServiceNow.
• Install, configure, and decommission software and hardware assets.
• Provide troubleshooting for PCs, industrial printers (e.g., Zebra), and RF scanners.
• Support PCs within a Windows Active Directory environment.
• Contribute to team improvement by creating knowledge base articles and user documentation.
• Assist in training new team members.
• Perform manual handling of equipment up to 50 lbs, including network hardware, peripherals, and printers.
• Adhere to a work schedule of Wednesday to Saturday, 6:00 AM to 5:00 PM.

Education: An Associate's Degree or equivalent certification is required.

Experience: A minimum of one year of experience in a warehouse or industrial IT support setting is necessary.

Technical Skills:

• Proficiency in troubleshooting printers and RF scanners.
• Experience with an IT ticketing system, preferably ServiceNow.
• Basic knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP.
• Demonstrated skills in PC repair, troubleshooting, deployment, and liquidation.
• Experience with Microsoft Administration, Mobile Device Management, and RF Technologies.

• CompTIA A+ certification.
• Experience with Zebra industrial printers and scanners.

This role requires the ability to work effectively in a multi-user, warehouse environment. The position requires the ability to stand or walk for 6 to 8 hours per day and frequently move or carry loads up to 50 lbs.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.