ITSM Business Analyst
Job Description
Job#: 3013756
Job Description:
Position: ITSM Business Analyst
Location: St. Louis, Missouri
- 4x/week onsite
Contract Length: 6+ months
Top Requirements:
- ITSM platform experience
- ServiceNow is an example
- Tool they use is Cherwell/Ivanti
- Gathering requirements from the tool
- Regression testing
- Customer communication
- SharePoint
- Excel
Plusses
- Cherwell, Ivanti experience
- Development experience
- OneNote
Day to Day Responsibilities/project specifics: This team is responsible for facilitating the migration of Cherwell to Ivanti ticketing system from a BA perspective. Ideal candidates will have Cherwell/Ivanti experience, but any ITSM system experience is applicable. There are about 3,000 service catalogue items that must be migrated from Cherwell to Ivanti. This BA will be responsible for gathering requirements and documenting the service catalogue attributes (i.e. free text, drop down menu, table) in an Excel document to pass along to the development team. The developers will them develop the changes and pass it back to the BA. The BA will then perform regression testing to ensure workability in Ivanti. From there, the BA will create a how-to video to describe the new functionality in the new system to users. This video will then be included in email communication constructed from templates to communicate the changes and request approval from internal stakeholders. There is a protocol in place for repeated communication and escalation in the event of no response.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Job#: 3013756
Job Description:
Position: ITSM Business Analyst
Location: St. Louis, Missouri
- 4x/week onsite
Contract Length: 6+ months
Top Requirements:
- ITSM platform experience
- ServiceNow is an example
- Tool they use is Cherwell/Ivanti
- Gathering requirements from the tool
- Regression testing
- Customer communication
- SharePoint
- Excel
Plusses
- Cherwell, Ivanti experience
- Development experience
- OneNote
Day to Day Responsibilities/project specifics: This team is responsible for facilitating the migration of Cherwell to Ivanti ticketing system from a BA perspective. Ideal candidates will have Cherwell/Ivanti experience, but any ITSM system experience is applicable. There are about 3,000 service catalogue items that must be migrated from Cherwell to Ivanti. This BA will be responsible for gathering requirements and documenting the service catalogue attributes (i.e. free text, drop down menu, table) in an Excel document to pass along to the development team. The developers will them develop the changes and pass it back to the BA. The BA will then perform regression testing to ensure workability in Ivanti. From there, the BA will create a how-to video to describe the new functionality in the new system to users. This video will then be included in email communication constructed from templates to communicate the changes and request approval from internal stakeholders. There is a protocol in place for repeated communication and escalation in the event of no response.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
About Apex Systems, Inc.
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across the US, Canada, and Mexico.
Apex is a segment of ASGN Inc. (NYSE: ASGN). To learn more, visit www.apexsystems.com.
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