Job#: 3034161

Job Description:

Location: San Francisco, California (Hybrid)- 3 Days a week onsite

Employment Type: Contract

A motivated, early-career technologist is sought to join a Retail Service Delivery team supporting in-store technology. This role is hands-on and highly collaborative. You will help validate and certify new store hardware, coordinate with vendors, run tests on incoming devices, and document results so store deployments are smooth and reliable. This is a growth opportunity for an individual eager to develop into a more technical engineering path.

• Coordinate hardware certification efforts for new or updated store technology: track requirements, timelines, and readiness status.
• Partner with vendors: schedule and run meetings, follow up on deliverables, and keep workstreams moving.
• Collect and review hardware specifications, confirm test criteria, and ensure all required inputs are captured before testing begins.
• Receive and evaluate test units: execute test checklists, validate functionality, identify issues, and document results.
• Create and maintain clear documentation (test steps, results, runbooks, and handoff notes) to support repeatable certification and smoother deployments.
• Support device management workflows for Apple/iOS devices and contribute to operational improvements or automation as you ramp up.

• 1–3 years of experience in IT support, endpoint support, retail/store tech support, lab/testing, or a similar technical operations role.
• Comfortable owning a process end-to-end, including tracking, follow-ups, documentation, and delivery.
• Strong communication skills to run vendor calls, ask questions, and drive action items to closure.
• A hands-on troubleshooting mindset and willingness to learn in a fast-moving environment.

• Experience with hardware evaluation or testing, such as for devices, peripherals, or POS-related components.
• Exposure to Apple/iOS device ecosystems and Mobile Device Management (MDM) concepts or tools.
• Familiarity with retail or store technology environments.
• Basic scripting or automation curiosity (e.g., PowerShell/Bash).

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

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We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.