Lead Insights Analyst (Up to 3-year Project)
Job Description
Overview
The Chick-fil-A Support Center is launching a new project-based role that is part of the Restaurant Development Team within the Field Support Technology, Data & Insights team. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.The Field Support Technology, Data & Insights team is responsible for supporting Restaurant Development and Field Operations by developing business intelligence applications, reports, and queries that provide relevant, timely and insightful information to support decision making and improve operational performance at our Restaurants. As a Lead Insights Analyst, this individual will be tasked with producing solutions by working closely with the business users throughout all phases of the data development lifecycle. The role will work collaboratively and independently in the areas of requirements gathering and understanding the needs of the business and align with the objectives of Business Excellence. The role will coordinate with cross functional businesses to create solutions and define performance goals and metrics, thereby creating/driving internal processes and systems to ensure appropriate due diligence is applied to business decisions. The individual will be responsible for not only taking full ownership of the data and analytics but the relationships with key stakeholders to work autonomously and drive initiatives under limited direction from leadership.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
- The person who fills this role will be expected to do the following as a part of their regular work responsibilities:
- Demonstrate ownership of the data and analytics by delivering accurate and timely insights by leveraging Chick-fil-A's analytics tools.
- Create and maintain custom reports, ad-hoc queries, and dashboards tailored to specific business needs using BI tools (e.g., Power BI, Tableau, or SQL-based tools).
- Design and build efficient data models, including relational and dimensional models, to optimize the BI systems.
- Develop, test, and maintain Extract, Transform, Load (ETL) processes to ensure accurate data integration from various sources.
- Analyze and interpret complex data sets to uncover trends, insights, and actionable information for business teams.
- Work with business analysts, data scientists, and other stakeholders to understand business requirements and translate them into technical BI solutions.
- Optimize and troubleshoot SQL queries, stored procedures, and reports for performance issues to ensure fast and accurate data retrieval.
- Automate recurring reports and dashboards to ensure real-time data insights with minimal manual intervention.
- Develop relationships with the business leaders to better understand business requirements.
- Leverage large amounts of data to solve business issues.
Minimum Qualifications
- Bachelor's degree in Management Information Systems, Decision Sciences, Engineering, Business Analytics, Computer Science, or other similar fields
- 3+ years of work related experience
- Experience in Data Visualization Tools
- Strong analytical and problem-solving experience & understanding of data systems and structures
- Proven ability to write robust SQL queries or proven high proficiency in another data trans-formation tool
- Demonstrated ability to communicate and present findings to executive leadership or upper-level management
- Demonstrated ability to produce scalable and repeatable analytic processes
- Excellent interpersonal skills to partner with peers and leaders using strong written and verbal communication
- Ability to manage multiple and varying tasks, processes and/or projects while being able to appropriately prioritize work
- Strong applied knowledge of basic data best practices
- Experience creating visualizations for executive-level reporting, using visualization tools
Preferred Qualifications
- Experience with Databricks or DBT
- Experience in aggregating large volumes of data for analysis
- Proven Power BI and Tableau skills
- Experience with automation of analytical reporting
- Analytical and Reporting Product Ownership experience
- Familiarity with Atlassian tools (Jira and Confluence)
- Experience working in retail, hospitality, or QSR industries.
- Experience in Power BI, Tableau, or another data visualization tool
Minimum Years of Experience
3Travel Requirements
10%Required Level of Education
Bachelor's DegreeMajor/Concentration
Management Information Systems, Decision Sciences, Engineering, Business Analytics, Computer Science, or other similar fieldsOverview
The Chick-fil-A Support Center is launching a new project-based role that is part of the Restaurant Development Team within the Field Support Technology, Data & Insights team. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.The Field Support Technology, Data & Insights team is responsible for supporting Restaurant Development and Field Operations by developing business intelligence applications, reports, and queries that provide relevant, timely and insightful information to support decision making and improve operational performance at our Restaurants. As a Lead Insights Analyst, this individual will be tasked with producing solutions by working closely with the business users throughout all phases of the data development lifecycle. The role will work collaboratively and independently in the areas of requirements gathering and understanding the needs of the business and align with the objectives of Business Excellence. The role will coordinate with cross functional businesses to create solutions and define performance goals and metrics, thereby creating/driving internal processes and systems to ensure appropriate due diligence is applied to business decisions. The individual will be responsible for not only taking full ownership of the data and analytics but the relationships with key stakeholders to work autonomously and drive initiatives under limited direction from leadership.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
- The person who fills this role will be expected to do the following as a part of their regular work responsibilities:
- Demonstrate ownership of the data and analytics by delivering accurate and timely insights by leveraging Chick-fil-A's analytics tools.
- Create and maintain custom reports, ad-hoc queries, and dashboards tailored to specific business needs using BI tools (e.g., Power BI, Tableau, or SQL-based tools).
- Design and build efficient data models, including relational and dimensional models, to optimize the BI systems.
- Develop, test, and maintain Extract, Transform, Load (ETL) processes to ensure accurate data integration from various sources.
- Analyze and interpret complex data sets to uncover trends, insights, and actionable information for business teams.
- Work with business analysts, data scientists, and other stakeholders to understand business requirements and translate them into technical BI solutions.
- Optimize and troubleshoot SQL queries, stored procedures, and reports for performance issues to ensure fast and accurate data retrieval.
- Automate recurring reports and dashboards to ensure real-time data insights with minimal manual intervention.
- Develop relationships with the business leaders to better understand business requirements.
- Leverage large amounts of data to solve business issues.
Minimum Qualifications
- Bachelor's degree in Management Information Systems, Decision Sciences, Engineering, Business Analytics, Computer Science, or other similar fields
- 3+ years of work related experience
- Experience in Data Visualization Tools
- Strong analytical and problem-solving experience & understanding of data systems and structures
- Proven ability to write robust SQL queries or proven high proficiency in another data trans-formation tool
- Demonstrated ability to communicate and present findings to executive leadership or upper-level management
- Demonstrated ability to produce scalable and repeatable analytic processes
- Excellent interpersonal skills to partner with peers and leaders using strong written and verbal communication
- Ability to manage multiple and varying tasks, processes and/or projects while being able to appropriately prioritize work
- Strong applied knowledge of basic data best practices
- Experience creating visualizations for executive-level reporting, using visualization tools
Preferred Qualifications
- Experience with Databricks or DBT
- Experience in aggregating large volumes of data for analysis
- Proven Power BI and Tableau skills
- Experience with automation of analytical reporting
- Analytical and Reporting Product Ownership experience
- Familiarity with Atlassian tools (Jira and Confluence)
- Experience working in retail, hospitality, or QSR industries.
- Experience in Power BI, Tableau, or another data visualization tool
Minimum Years of Experience
3Travel Requirements
10%Required Level of Education
Bachelor's DegreeMajor/Concentration
Management Information Systems, Decision Sciences, Engineering, Business Analytics, Computer Science, or other similar fields
About Chick-fil-A, Inc
Who We Are
At Chick-fil-A, Inc., we believe work should be a place where you can bring all of who you are to the task at hand. It’s a place where people come before the bottom line. A place where you can build a career that’s more than a job, and where you can connect the dots between what you do and why it matters. We strive to build that kind of workplace. What we do may surprise you. We tackle complex challenges every day—from restaurant design, to food innovation, to infusing personalized service into digital spaces. Chick-fil-A is a place where you can grow into the fullness of who you were meant to be, in all of who you are. We care for our people and give them the tools to take on meaningful work for the greater good.
Who We're Looking For
We’re looking for tenacious thinkers with big hearts. We want people who bring diverse perspectives and a natural curiosity to the challenges in front of them. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Whether you’re an experienced professional, or you’re looking for that first job, we offer positions and growth opportunities to help you get where you want to go.
Our commitment to “Better at Together”
At our corporate offices, which we call Chick-fil-A Support Centers, we are dedicated to providing staff opportunities for connection, opportunity, and balance. We believe our organization is a place where everyone can thrive and belong, and this is reflected in both our policies and our practices. Through our corporate diversity recruitment initiatives, Chick-fil-A, Inc. partners with colleges and universities in the U.S., Puerto Rico, and Canada to source talent for a range of opportunities including internships, co-ops, fellowships, and various development programs. We also collaborate with professional organizations to enhance career possibilities within Chick-fil-A and maintain a healthy pipeline of diverse talent.
The Future of Tech & Analytics at Chick-fil-A, Inc.
At Chick-fil-A, Inc., our rapid pace of growth is being fueled by vital roles in tech and data analytics.
Whether it’s supply chain management, financial or restaurant services, one of our core values is pursuing what’s next. We find energy in adapting and re-inventing.
For skilled candidates who feel drawn to service, innovation, growth and collaboration, Chick-fil-A offers inspiring challenges in a supportive atmosphere where employees build cutting-edge solutions and create meaningful impact. We are driven by the same ethos of service and care that has made our restaurants so well-loved — and we create change in the world through our service to our restaurants, their customers and their communities.
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