Job Description
Our pharmacy micro-fulfillment centers are the pharmacies of the future! What is pharmacy micro-fulfillment? It's a pharmacy network of facilities that dispenses and ships a variety of prescriptions to Walgreens retail stores. We're using innovative, robotic technology in a central pharmacy environment. Together, we're making lives healthier and simpler by reaching thousands of patients with life-saving medications each day.
Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed. While this is subject to change, the tentative shift for this position is Sundays through Wednesdays, 2 PM to Midnight.
Job Responsibilities:
- Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Such as:
- Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.
- Supporting area processes and interface requirements
- Resetting equipment or applying solutions to quickly resolve problems
- Resolves complex issues. Resolves escalated issues from less experienced support staff.
- Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
- Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.
- Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed.
- Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.
- Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes.
- Partners cross functionally to resolve issues.
- Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
- May lift and transports PC’s, monitors, terminals and printers for deployment as well as repair.
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.
- High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
- Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
- Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer
- Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
- Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
- Hours of support may require weekend, holiday and/ or off-hours shift coverage.
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
- Bachelor’s degree
- Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA
- Experience at a distribution center or manufacturing environment
- Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP)
- Experience building and maintaining databases (such as Web, Access and SQL)
- Experience coordinating service requests with appropriate IT team.
- Experience working independently and as part of a cross-functional technical team
Our pharmacy micro-fulfillment centers are the pharmacies of the future! What is pharmacy micro-fulfillment? It's a pharmacy network of facilities that dispenses and ships a variety of prescriptions to Walgreens retail stores. We're using innovative, robotic technology in a central pharmacy environment. Together, we're making lives healthier and simpler by reaching thousands of patients with life-saving medications each day.
Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed. While this is subject to change, the tentative shift for this position is Sundays through Wednesdays, 2 PM to Midnight.
Job Responsibilities:
- Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Such as:
- Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.
- Supporting area processes and interface requirements
- Resetting equipment or applying solutions to quickly resolve problems
- Resolves complex issues. Resolves escalated issues from less experienced support staff.
- Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
- Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.
- Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed.
- Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.
- Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes.
- Partners cross functionally to resolve issues.
- Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
- May lift and transports PC’s, monitors, terminals and printers for deployment as well as repair.
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.
- High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
- Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
- Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer
- Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
- Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
- Hours of support may require weekend, holiday and/ or off-hours shift coverage.
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
- Bachelor’s degree
- Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA
- Experience at a distribution center or manufacturing environment
- Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP)
- Experience building and maintaining databases (such as Web, Access and SQL)
- Experience coordinating service requests with appropriate IT team.
- Experience working independently and as part of a cross-functional technical team
About Walgreens
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. True to its purpose of “more joyful lives through better health,” Walgreens has a more than 120-year heritage of caring for communities and providing trusted pharmacy services, and today is playing a greater role as an independent partner of choice offering healthcare services that improve care, lower costs, and help patients. Operating nearly 9,000 retail locations across the U.S. and Puerto Rico, Walgreens is proud to serve nearly 9 million customers and patients daily. The company’s pharmacists are playing a more critical role in healthcare than ever before, providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for some of the nation’s most underserved populations. Walgreens offers customers and patients a true omnichannel experience, with fully integrated physical and digital platforms designed to deliver high-quality products and healthcare services. Within the U.S. Healthcare segment, Walgreens portfolio also includes businesses in primary care, multi-specialty, post-acute care, urgent care, specialty pharmacy services, population health and provider enablement.
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