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Learning Coach Supervisor

Strategic Education Inc.

Miramar, FL

Full-Time

Learning Coach Supervisor

Strategic Education Inc.

Miramar, FL

Full-Time

Apr 11, 2025

Education

Job Description

Effectively manage a group of Sophia Learning Coaches and deliver an outstanding multi contact center experience to our Learners. This Supervisor will oversee administrative functions including transcript delivery and billing.

Essential Duties & Responsibilities:

Hiring, training, and preparing Learning Coaches to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring Learning Coaches understand and comply with all call center objectives, performance standards, and policies.
Answering Learning Coach questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating Learning Coach performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Analyzing data to assist management as they determine call center goals.
Working with the Learning Coach Manager to support agents and maximize Learner satisfaction.

Job Skills:

Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations.

Work Experience:

Call center, customer service, or supervisory experience required.
Proficiency with technology, especially computers, software applications, and phone systems.
Post secondary education industry experience a plus

Education:

From an accredited institution; Bachelor’s degree required

Certificates, licenses and registrations:

Other:

Must be able to travel 0-10% of time.
Must be able to lift 0lbs.
Typical office setting.
Mobility within the office including movement from floor to floor.
Travel via plane, car, and metro may be required to perform this job.
Must be able to work more than 40 hours per week when business needs warrant
Access information using a computer.
Effectively communicate, both up and down the management chain.
Effectively cope with stressful situations
Strong mental acuity
Regular, dependable attendance and punctuality are essential functions of this job.

Other essential functions and marginal job functions are subject to modification.

#LI-JD1

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$49,600.00 - $74,400.00 - Salary

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

Essential Duties & Responsibilities:

Hiring, training, and preparing Learning Coaches to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring Learning Coaches understand and comply with all call center objectives, performance standards, and policies.
Answering Learning Coach questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating Learning Coach performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Analyzing data to assist management as they determine call center goals.
Working with the Learning Coach Manager to support agents and maximize Learner satisfaction.

Job Skills:

Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations.

Work Experience:

Call center, customer service, or supervisory experience required.
Proficiency with technology, especially computers, software applications, and phone systems.
Post secondary education industry experience a plus

Education:

From an accredited institution; Bachelor’s degree required

Certificates, licenses and registrations:

Other:

Must be able to travel 0-10% of time.
Must be able to lift 0lbs.
Typical office setting.
Mobility within the office including movement from floor to floor.
Travel via plane, car, and metro may be required to perform this job.
Must be able to work more than 40 hours per week when business needs warrant
Access information using a computer.
Effectively communicate, both up and down the management chain.
Effectively cope with stressful situations
Strong mental acuity
Regular, dependable attendance and punctuality are essential functions of this job.

Other essential functions and marginal job functions are subject to modification.

#LI-JD1

Careers - Our Benefits, Strategic Education, Inc

$49,600.00 - $74,400.00 - Salary

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

About Strategic Education Inc.

Work is changing. The economy is rapidly transforming. We’re innovating education and transforming learning to help people prepare for the workforce - today and in the future. Our innovation is powered by the belief that today's workforce cannot be supported by yesterday's education. To be relevant now and in the future, we need to transform learning to create an experience that delivers results.

Our goal is to create as much economic mobility for our students as possible. We exist to help them better their lives through education. The interests of our students come first. If we do a good job serving them, our success follows. We need to be on the cutting edge of the future of learning and work.The world is changing rapidly. The education we offer must be relevant and practical. It must provide our customers with the knowledge and skills to prosper in our modern economy. We must never take success for granted and we must obsess about being better every day. Our success over the long term depends on our ability to move faster than the disruptive forces around us.

Our people are our most important asset.

We value teamwork and collaboration. We must attract, develop, and retain the best talent. We're excited to meet you!

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Learning Coach Supervisor

Strategic Education Inc.

Miramar, FL

Apr 11, 2025

Full-time

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