Manager, Physician Practice Operations

UNC Health

Hendersonville, NC

Manager, Physician Practice Operations

UNC Health

Hendersonville, NC

Jul 30, 2025

Healthcare Services

Job Description

Description

Job Summary

The Manager, Physician Practice Operations, has the responsibility for overall direction, utilization, supervision and instruction of professional and support staff, volunteers and students utilized in the clinics and the development, implementation and monitoring of all Quality Management programs, policies, and procedures within the practice site of responsibility.

Responsibilities And Scope

Manages the staff and business operations of physician and/or clinical practices. Delegates responsibility and commensurate authority to designated subordinates, and help oversee the responsibility and accountability for performance of staff.

Maintains daily operations of practices within current budgeted operating expenses. Provides general supervision of the daily work of all associates resolving problems and providing direction, as needed (excluding medical provider staff)

Supervises and reviews monthly report including revenue and patient activity to present to the physicians at monthly meeting. Supervises and directs departmental orientation of new staff in collaboration with clinical supervisor if applicable, ensuring staff familiarity with policies and procedures of clinic, the hospital, and the organization.

Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget coordination. Resolves escalated issues arising from operations and requiring coordination with other departments.

Develops and implements policies and procedures for the clinic as needed in collaboration with own leadership and in compliance with the general policies and procedures of the organization.

Reviews metrics and monthly reports including QI, Safety, Infection Control, Exposure control, and Risk Management.

Qualifications

Required

Active Driver’s License and access to transportation.

Five (5) years of experience working in a private practice and/or clinical office setting.

Two (2) years of previous supervisory experience.

Effective verbal and written communication.

Experience working with standard desktop productivity suites such as Microsoft Office

Experience or training with ICD9 and CPT coding.

Experience or training with basic accounting principles

High School diploma or equivalent

Preferred

Bachelor’s Degree

Certified Medical Practice Executive (CMPE) as issued by the Medical Group Management Association (MGMA)

Description

Job Summary

Responsibilities And Scope

Manages the staff and business operations of physician and/or clinical practices. Delegates responsibility and commensurate authority to designated subordinates, and help oversee the responsibility and accountability for performance of staff.

Maintains daily operations of practices within current budgeted operating expenses. Provides general supervision of the daily work of all associates resolving problems and providing direction, as needed (excluding medical provider staff)

Supervises and reviews monthly report including revenue and patient activity to present to the physicians at monthly meeting. Supervises and directs departmental orientation of new staff in collaboration with clinical supervisor if applicable, ensuring staff familiarity with policies and procedures of clinic, the hospital, and the organization.

Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget coordination. Resolves escalated issues arising from operations and requiring coordination with other departments.

Develops and implements policies and procedures for the clinic as needed in collaboration with own leadership and in compliance with the general policies and procedures of the organization.

Reviews metrics and monthly reports including QI, Safety, Infection Control, Exposure control, and Risk Management.

Qualifications

Required

Active Driver’s License and access to transportation.

Five (5) years of experience working in a private practice and/or clinical office setting.

Two (2) years of previous supervisory experience.

Effective verbal and written communication.

Experience working with standard desktop productivity suites such as Microsoft Office

Experience or training with ICD9 and CPT coding.

Experience or training with basic accounting principles

High School diploma or equivalent

Preferred

Bachelor’s Degree

Certified Medical Practice Executive (CMPE) as issued by the Medical Group Management Association (MGMA)

About UNC Health

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

UNC Health and its 33,000 employees, continue to serve as North Carolina’s Health Care System, caring for patients from all 100 counties and beyond our borders. We continue to leverage the world class research conducted in the UNC School of Medicine, translating that innovation to life-saving and life-changing therapies, procedures, and techniques for the patients who rely on us.