Material Customer Service Associate
Job Description
Under indirect supervision, orders and replenishes items, materials or services of non-technical, technical or specialized nature which are usually made, altered or customized to specific needs and specifications that detail, in technical terms, required physical, chemical or other properties; assists in training Inventory Associate and other clerical staff.
Essential Responsibilities:
- Advises customers to develop and maintain appropriate inventory minimum and maximum target levels; assists customer with material inventory needs which may include research.
- Ensures that established replenishment cycle results in most accurate, timely, and efficient delivery of supplies to customers.
- Develops and maintains effective physical organization of storerooms and storage areas that respects Program and regulatory agency standards.
- Rotates dated items appropriately.
- Advises customers to eliminate non-standard supply items from inventory.
- Acts as liaison for customers for national product standards.
- Demonstrates exceptional customer service with variety of internal and external customers.
- Acts as effective resource and liaison for Material Services.
- Provides reliable, useful product information to customers.
- Identifies and devises action plans to enhance utilization of goods and services.
- Functions effectively as adjunct medical office team member while advocating prudent application of national and divisional Material Services and financial control standards.
- Assists training for health care team members and Material Services staff members on Material Services practices.
- Provides information to health care team members and Material Services staff members on Material Services practices.
- Effectively manages and resolves emergency situations, such as stock outages and equipment failures.
- Edits requisitions and confers with issuing department regarding requirements, specifications, quantity and quality of merchandise and delivery schedules; places orders by utilizing material computer system.
- Carries out necessary follow-ups and expediting activities to insure proper delivery schedules.
- Keeps management informed of problem areas and takes constructive corrective action.
- Insures proper inventory levels are maintained.
- Interprets inventory printouts; provides information, projections and recommendations for purchase standardization, quality, amounts or equivalency.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.
Basic Qualifications: Experience
- One (1) year experience in material services or purchasing.
- High School Diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
- N/A
- Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, teamwork, conflict resolution, and problem solving.
- Demonstrated knowledge of and skill in word processing, spreadsheets, database, and inventory management information systems PC applications.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking and understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.
- Some experience or exposure to the healthcare industry, including basic knowledge of medical terminology and healthcare supplies.
- Certification in material management (e.g., APICS or PMA).
- Associates degree in business administration, hospital administration, or economics.
Under indirect supervision, orders and replenishes items, materials or services of non-technical, technical or specialized nature which are usually made, altered or customized to specific needs and specifications that detail, in technical terms, required physical, chemical or other properties; assists in training Inventory Associate and other clerical staff.
Essential Responsibilities:
- Advises customers to develop and maintain appropriate inventory minimum and maximum target levels; assists customer with material inventory needs which may include research.
- Ensures that established replenishment cycle results in most accurate, timely, and efficient delivery of supplies to customers.
- Develops and maintains effective physical organization of storerooms and storage areas that respects Program and regulatory agency standards.
- Rotates dated items appropriately.
- Advises customers to eliminate non-standard supply items from inventory.
- Acts as liaison for customers for national product standards.
- Demonstrates exceptional customer service with variety of internal and external customers.
- Acts as effective resource and liaison for Material Services.
- Provides reliable, useful product information to customers.
- Identifies and devises action plans to enhance utilization of goods and services.
- Functions effectively as adjunct medical office team member while advocating prudent application of national and divisional Material Services and financial control standards.
- Assists training for health care team members and Material Services staff members on Material Services practices.
- Provides information to health care team members and Material Services staff members on Material Services practices.
- Effectively manages and resolves emergency situations, such as stock outages and equipment failures.
- Edits requisitions and confers with issuing department regarding requirements, specifications, quantity and quality of merchandise and delivery schedules; places orders by utilizing material computer system.
- Carries out necessary follow-ups and expediting activities to insure proper delivery schedules.
- Keeps management informed of problem areas and takes constructive corrective action.
- Insures proper inventory levels are maintained.
- Interprets inventory printouts; provides information, projections and recommendations for purchase standardization, quality, amounts or equivalency.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.
Basic Qualifications: Experience
- One (1) year experience in material services or purchasing.
- High School Diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
- N/A
- Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, teamwork, conflict resolution, and problem solving.
- Demonstrated knowledge of and skill in word processing, spreadsheets, database, and inventory management information systems PC applications.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking and understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.
- Some experience or exposure to the healthcare industry, including basic knowledge of medical terminology and healthcare supplies.
- Certification in material management (e.g., APICS or PMA).
- Associates degree in business administration, hospital administration, or economics.
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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