Job#: 3032749

Job Description:

Location: Irving, TX

Description:

This engineering position supports the activation, migration, modification and/or troubleshooting of various client VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in our client's network and provisioning systems.

Responsibilities:

• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.

• Process telephone number ports and verify completion.

• Complete new telephone number activations.

• Complete service/TN migrations between different VoIP products.

• Complete the removal of system translations associated with service disconnects.

• Lead customer and vendor activation conference bridges.

• Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.

• Perform collaborative service installation and troubleshooting activities with peer workgroups.

• Drive escalations with the appropriate internal/external teams for resolution.

• Complete all assigned tasks in our client's workflow systems within the required SLA.

• Document detailed notes in applicable engineering systems/applications.

MUST HAVE SKILLS

• Well-versed in overall telecommunications, particularly Voice over IP (VoIP)

• Strong customer service/vendor management experience

• Willingness to work rotating shifts including occasional weekends and holidays

• Ability to obtain a government security clearance

DESIRED SKILLS:

• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end

• Working knowledge of Cisco Broadsoft/Broadworks

• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)

• Working knowledge of Sonus switches and associated network components

• Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)

EDUCATION/CERTIFICATIONS:

• Technically aligned Associate’s Degree or Bachelor's Degree... one or more years of relative work experience

• Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.