Operations Manager-Family Practice-Glendale
Job Description
This position is responsible for the efficient day-to-day operations of a clinical department. The Operations Manager is tasked with the supervision, coordination, and evaluation of all support staff to ensure excellent patient care and satisfaction.
Essential Functions
- Organizes, plans, audits, and oversees all department utilization and organization activities including schedule management, recommending, and implementing strategies to increase utilization and reduce appointment no shows and ensuring operational efficiencies are implemented.
- Responsible for financial related activity including monitoring and adhering to the clinical department budget.
- Manages workflow, performance, and overall clinical department operations achieving expert care, superb service, and maximum physician/staff productivity.
- Manages and oversees the day-to-day functions of the clinical department, delegates responsibilities and manages Clinic operations.
- Interviews, hires, onboards, and trains employees.
- Coaches, counsels, and develops employees.
- Maintains on-call and provides appointment schedules in the computer system.
- Handles patient complaints and prepares incident reports for leadership team review.
- Assesses and provides coordination for space needs and work orders within the clinical department.
- Supports and coordinates provider and support staff onboarding.
- Maintains regular and predictable attendance.
- Performs other duties as required.
Position Qualifications
Minimum Qualifications:
- Bachelor’s degree in related field with three (3) years of healthcare leadership experience or,
- Registered Nurse (RN) Degree with three (3) years of healthcare leadership experience, or
- High school diploma or general education degree (GED) equivalent to five (5) years of healthcare leadership experience.
This position is responsible for the efficient day-to-day operations of a clinical department. The Operations Manager is tasked with the supervision, coordination, and evaluation of all support staff to ensure excellent patient care and satisfaction.
Essential Functions
- Organizes, plans, audits, and oversees all department utilization and organization activities including schedule management, recommending, and implementing strategies to increase utilization and reduce appointment no shows and ensuring operational efficiencies are implemented.
- Responsible for financial related activity including monitoring and adhering to the clinical department budget.
- Manages workflow, performance, and overall clinical department operations achieving expert care, superb service, and maximum physician/staff productivity.
- Manages and oversees the day-to-day functions of the clinical department, delegates responsibilities and manages Clinic operations.
- Interviews, hires, onboards, and trains employees.
- Coaches, counsels, and develops employees.
- Maintains on-call and provides appointment schedules in the computer system.
- Handles patient complaints and prepares incident reports for leadership team review.
- Assesses and provides coordination for space needs and work orders within the clinical department.
- Supports and coordinates provider and support staff onboarding.
- Maintains regular and predictable attendance.
- Performs other duties as required.
Position Qualifications
Minimum Qualifications:
- Bachelor’s degree in related field with three (3) years of healthcare leadership experience or,
- Registered Nurse (RN) Degree with three (3) years of healthcare leadership experience, or
- High school diploma or general education degree (GED) equivalent to five (5) years of healthcare leadership experience.
About Mountain Park Health Center
We are a non-profit, Community Health Center working to strengthen the communities we serve by providing patients access to convenient, high-quality, affordable healthcare. Mountain Park Health Center is a one-stop-shop for health services. We offer a wide range of services including Pediatrics, Women's Health, Internal Medicine, Dental care, Lab, and Pharmaceutical services. We have clinics throughout the Valley. For more information, and to see our clinic locations, visit, http://mountainparkhealth.org/
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