Operations Manager-ROAR Logistics-Fredonia, NY

Buffalo, NY

Job Description

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio ofRail,Ocean,Air, andRoad services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.

Purpose Statement

As the Operations Manager in our Fredonia, NY office, you will be responsible for inspiring, leading, and actively managing the operations team to achieve departmental and individual goals. Your role will involve maintaining a real-time pulse on the team, orchestrating decision-making processes, and ensuring efficient performance management. Additionally, you will collaborate with various stakeholders to optimize supply chain operations, promote vendor relationships, and maximize profitability within our network.

Key Accountabilities and Outcomes

* Real-Time Team Management: Act as the team quarterback, maintaining minute-by-minute awareness of all sourcing, negotiation, and booking transactions and decisions.
* Performance Management & Efficiency: Implement strategies to enhance team performance and operational efficiency.
* Decision-making & Delegation: Lead and delegate tasks effectively, ensuring smooth orchestration of operations.
* Supply Chain Collaboration: Work closely with equipment providers to ensure adequate supplies meet customer requirements on a daily and weekly basis.
* Vendor Relationships: Cultivate and promote positive relationships with equipment vendors.
* Profit Maximization: Collaborate with various providers to establish rate structures that optimize profitability within our network.

Knowledge, Skills, and Experience

* High School Diploma or equivalent GED required; Bachelor's or Master's Degree preferred.
* Minimum of 5 years of operational experience in the freight industry, with a minimum of 3 years of customer and carrier operations within 3rd party logistics.
* Proficiency in MS Word, Excel, and Outlook Email System.
* Strong written and verbal communication skills, along with interpersonal skills.
* Ability to work independently and in a team environment, with a knack for leadership and inspiration.
* Comfortable working in a fast-paced, deadline-driven, and stressful environment, managing multiple projects with a sense of urgency.
* Proven ability to execute actionable items and demonstrate ROI.

In-Office in Fredonia, NY Monday-Friday

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"),reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$76,800.00-$115,200.00

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at hrhelp@rich.comif you need assistance completing this application or to otherwise participate in the application process.

PDN-a05811fc-3720-46ab-a1df-7f3856b132e9

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio ofRail,Ocean,Air, andRoad services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.

Purpose Statement

As the Operations Manager in our Fredonia, NY office, you will be responsible for inspiring, leading, and actively managing the operations team to achieve departmental and individual goals. Your role will involve maintaining a real-time pulse on the team, orchestrating decision-making processes, and ensuring efficient performance management. Additionally, you will collaborate with various stakeholders to optimize supply chain operations, promote vendor relationships, and maximize profitability within our network.

Key Accountabilities and Outcomes

* Real-Time Team Management: Act as the team quarterback, maintaining minute-by-minute awareness of all sourcing, negotiation, and booking transactions and decisions.
* Performance Management & Efficiency: Implement strategies to enhance team performance and operational efficiency.
* Decision-making & Delegation: Lead and delegate tasks effectively, ensuring smooth orchestration of operations.
* Supply Chain Collaboration: Work closely with equipment providers to ensure adequate supplies meet customer requirements on a daily and weekly basis.
* Vendor Relationships: Cultivate and promote positive relationships with equipment vendors.
* Profit Maximization: Collaborate with various providers to establish rate structures that optimize profitability within our network.

Knowledge, Skills, and Experience

* High School Diploma or equivalent GED required; Bachelor's or Master's Degree preferred.
* Minimum of 5 years of operational experience in the freight industry, with a minimum of 3 years of customer and carrier operations within 3rd party logistics.
* Proficiency in MS Word, Excel, and Outlook Email System.
* Strong written and verbal communication skills, along with interpersonal skills.
* Ability to work independently and in a team environment, with a knack for leadership and inspiration.
* Comfortable working in a fast-paced, deadline-driven, and stressful environment, managing multiple projects with a sense of urgency.
* Proven ability to execute actionable items and demonstrate ROI.

In-Office in Fredonia, NY Monday-Friday

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"),reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$76,800.00-$115,200.00

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at hrhelp@rich.comif you need assistance completing this application or to otherwise participate in the application process.

PDN-a05811fc-3720-46ab-a1df-7f3856b132e9

About Rich Products Corporation

Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities.  From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world.  Beyond great food, our customers also gain insights to help them stay competitive, no matter their size.  Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods among others.  Working in 100 locations globally, with annual sales exceeding $5 billion, Rich’s is a global leader with a focus on everything that family makes possible.  Rich’s Infinite Possibilities.  One Family.

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Apply For This Job
Operations Manager-ROAR Logistics-Fredonia, NY
Rich Products Corporation
Buffalo, NY
Nov 13, 2025
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