Job Description
Under direct supervision, provides ophthalmic sales dispensing and related services to members and non-members of Kaiser Foundation Health Plan; serves as informational resource for patients eyewear needs.
Essential Responsibilities:- Determines ophthalmic patients occupational, lifestyle and cosmetic needs; advises and recommends lens style, color and material and frame shape, color and material; prices eyeglass order according to patients Health Plan coverage.
- Provides measurements i.e., pupillary distances, segment heights, lens base curves, frame size, etc. for spectacle fabrication by using PD ruler, pupilometer, and lens clock.
- Applies principles of size, thickness and power in selecting proper eyewear.
- Knows impact of different lens indexes and recommends appropriate alternatives.
- Provides ophthalmic eyewear services by selling, fitting, ordering, dispensing, adjusting and repairing spectacles.
- Measures and shapes lenses and adjusts frames utilizing ophthalmic equipment including lens edger, hand edger, lensometer, frame warmer and precision hand tools.
- Inspects patients eyewear using ANSI Z80.1 standards and tolerances; performs quality check functions; reviews patients previous prescription; identifies questionable changes, and takes appropriate action.
- Follows-through on emergency orders by calling order into Optical Lab and making certain of lens and frame availability.
- Performs limited Contact Lens services and refers patients with problems to proper department.
- Determines patient concerns; recommends actions to be taken; discusses solution/action with Optical Administration as needed; follows-through with resolution.
- Attains KP Optical sales goals.
- Maintains attractive frame and lens displays by arranging, cleaning and changing on regular basis; maintains clinic frame inventory status by ordering, pricing and placing stock on frame boards; keeps track of backorder products and takes action as necessary.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.
Basic Qualifications: Experience
- One (1) year demonstrated sales experience.
- High school diploma; or equivalent combination of education (lesser) and experience may be considered in lieu of requirements.
- N/A
- Demonstrated ability to perform quality check functions.
- Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, and written communication.
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking and understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
- Demonstrated ability to manage and coordinate a multitude of issues effectively.
- Demonstrated ability to educate patients and staff on ophthalmic dispensing principles (i.e., spectacle lens geometry and lifestyle dispensing).
- American Board of Opticianry Certified (ABOC) by the American Board of Opticianry (ABO).
- Six (6) months contact lens and optical dispensing experience.
- Post high school coursework/training in Ophthalmic Optics.
Under direct supervision, provides ophthalmic sales dispensing and related services to members and non-members of Kaiser Foundation Health Plan; serves as informational resource for patients eyewear needs.
Essential Responsibilities:- Determines ophthalmic patients occupational, lifestyle and cosmetic needs; advises and recommends lens style, color and material and frame shape, color and material; prices eyeglass order according to patients Health Plan coverage.
- Provides measurements i.e., pupillary distances, segment heights, lens base curves, frame size, etc. for spectacle fabrication by using PD ruler, pupilometer, and lens clock.
- Applies principles of size, thickness and power in selecting proper eyewear.
- Knows impact of different lens indexes and recommends appropriate alternatives.
- Provides ophthalmic eyewear services by selling, fitting, ordering, dispensing, adjusting and repairing spectacles.
- Measures and shapes lenses and adjusts frames utilizing ophthalmic equipment including lens edger, hand edger, lensometer, frame warmer and precision hand tools.
- Inspects patients eyewear using ANSI Z80.1 standards and tolerances; performs quality check functions; reviews patients previous prescription; identifies questionable changes, and takes appropriate action.
- Follows-through on emergency orders by calling order into Optical Lab and making certain of lens and frame availability.
- Performs limited Contact Lens services and refers patients with problems to proper department.
- Determines patient concerns; recommends actions to be taken; discusses solution/action with Optical Administration as needed; follows-through with resolution.
- Attains KP Optical sales goals.
- Maintains attractive frame and lens displays by arranging, cleaning and changing on regular basis; maintains clinic frame inventory status by ordering, pricing and placing stock on frame boards; keeps track of backorder products and takes action as necessary.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.
Basic Qualifications: Experience
- One (1) year demonstrated sales experience.
- High school diploma; or equivalent combination of education (lesser) and experience may be considered in lieu of requirements.
- N/A
- Demonstrated ability to perform quality check functions.
- Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, and written communication.
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking and understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
- Demonstrated ability to manage and coordinate a multitude of issues effectively.
- Demonstrated ability to educate patients and staff on ophthalmic dispensing principles (i.e., spectacle lens geometry and lifestyle dispensing).
- American Board of Opticianry Certified (ABOC) by the American Board of Opticianry (ABO).
- Six (6) months contact lens and optical dispensing experience.
- Post high school coursework/training in Ophthalmic Optics.
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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