The Patient Communication Specialist I (PCSI) is the first point of contact for the patients, the public, and other entities communicating with Mountain Park Health Center. The PCSI is responsible for answering contacts from inbound phone calls, text messages, and chat while documenting those contacts using various system applications.

Essential Functions:

• Receives and processes multiple incoming contacts.
• Greets patients and directs them to appropriate person/department
• Schedules patient appointments to meet with their Primary Care Provider or care team in accordance with provider and/or department requirements.
• Cancel/reschedule appointments as requested by patients. Updates appointment schedules through computer systems.
• Ensure calls from outside Clinics/Doctor’s offices reach the correct department for call resolution.
• Responds to general questions and inquiries.
• Provides support to patients by connecting with the On-Call Providers as necessary.
• Conducts patient outreach as needed
• Maintains regular and predictable attendance and adheres to daily schedule.
• Performs other duties as required.

Position Qualifications

Minimum Qualifications:

• 6+ months of call center experience
• High school diploma or general education degree (GED).

Preferred Qualifications:

• Experience using Call Center software such as Customer Relationship Management (CRM) or Telephony systems.
• Familiarity with performance metrics.
• Experience in medical reception or healthcare.
• Knowledge of medical terminology