Job Summary
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through processes and enabling technology.
Reporting to the PeoplePay Supervisor, the PeoplePay Associate serves as a critical member of a high-volume, efficient, customer-service-driven team. When the SSC receives requests to pay individuals, PeoplePay Associates will analyze requests, determine the correct forms and processes to use, and complete final payment processing. You will need to be comfortable spending 80% of any given day completing transactions.
Work Location:
Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.
Please Note: Visa sponsorship is not available for this position
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Seven paid holidays and four paid season days.
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Responsibilities*
- Maintain a high level of work production and accuracy
- Investigate and process payments to individuals through the proper payment route
- Research and request supplier additions, reactivations, and updates
- Create purchase order requisitions
- Provide clear and concise updates to our customers
- Investigate and follow up on delayed requests
- Maintain a high level of team participation and coverage, including team development, team projects, and knowledge transfer within the team
- Identify and participate in continuous improvement and learning opportunities and activities
- Identify opportunities to update training and process documents
- Adhere to standard business processes
Required Qualifications*
- High School diploma or equivalent
- 1+ years of experience providing customer service
- Intermediate level proficiency with data entry and computer skills
- 1+ years of experience with business software solutions
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.
The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
