Job Summary
We are seeking a highly skilled ServiceNow Enterprise Architect to lead the design, strategy, and implementation of our ServiceNow platform across the enterprise. The ideal candidate will have extensive experience in ServiceNow architecture, with the ability to craft scalable, secure, and efficient solutions that align with the organization's IT and business strategies. As the ServiceNow Enterprise Architect, you will be responsible for overseeing the overall architectural direction, ensuring that the platform supports the needs of the business and integrates seamlessly with other enterprise systems.Job Description
Core Responsibilities
ServiceNow Platform Architecture:
- Design, implement, and maintain the enterprise-wide ServiceNow architecture, ensuring alignment with business objectives and scalability.
- Lead the integration of ServiceNow with other enterprise systems, such as ERP, CRM, and third-party applications.
- Define and maintain technical standards, guidelines, and best practices for ServiceNow implementations and configurations.
- Oversee the design and implementation of ServiceNow modules (e.g., ITSM, ITOM, ITBM, HRSD, CSM) to meet business needs and industry standards.
- Ensure that the ServiceNow platform adheres to security, compliance, and data governance requirements, including audit and control processes.
Enterprise Integration Strategy:
- Lead the development of the integration strategy for ServiceNow with other enterprise applications and third-party tools.
- Work with IT teams to develop and implement API integrations, web services, and data synchronization strategies between ServiceNow and other systems.
- Define and implement best practices for data management, system integrations, and workflows across the platform.
- Ensure the interoperability and seamless communication of ServiceNow with existing IT infrastructure.
Technical Leadership and Governance:
- Provide leadership and mentorship to technical teams, ensuring high-quality solutions are delivered on time and within budget.
- Ensure that the ServiceNow platform adheres to enterprise architecture principles and best practices.
- Collaborate with enterprise architects to ensure alignment of ServiceNow with the overall IT architecture strategy.
- Oversee architectural reviews and governance processes for all ServiceNow development efforts, including customizations, integrations, and new features.
- Ensure that ServiceNow solutions are designed with a long-term, scalable approach in mind.
Innovation and Continuous Improvement:
- Stay current with ServiceNow releases, innovations, and emerging trends, and evaluate their potential impact on the enterprise.
- Recommend and implement improvements to the ServiceNow platform to enhance functionality, performance, and user experience.
- Drive continuous improvement initiatives related to platform stability, performance, and cost optimization.
- Identify opportunities for automation, process improvements, and efficiency gains across the organization using ServiceNow capabilities.
Collaboration and Stakeholder Engagement:
- Work closely with business leaders, stakeholders, and IT teams to understand business requirements and translate them into technical solutions.
- Engage with senior leadership to align ServiceNow initiatives with the broader organizational strategy and goals.
- Provide guidance on ServiceNow capabilities and how they can be leveraged to improve business processes and drive digital transformation.
Strategic Planning and Roadmap Development:
- Develop and maintain an enterprise ServiceNow roadmap, aligning with both short-term and long-term business goals.
- Define the strategic direction for ServiceNow adoption and growth, ensuring it supports the broader IT and business strategies.
- Evaluate current and future state of IT operations and recommend improvements using the ServiceNow platform.
- Lead cross-functional teams in the execution of strategic initiatives for the ServiceNow platform.
Risk Management and Compliance:
- Identify and mitigate risks related to ServiceNow architecture, integrations, and implementation.
- Ensure compliance with relevant industry standards and regulations, and ensure that ServiceNow solutions adhere to organizational policies.
Experience:
- 9+ years of experience in IT service management, with at least 5 years of hands-on experience in ServiceNow architecture.
- Proven experience in designing and implementing enterprise-level ServiceNow solutions, including ITSM, ITOM, ITBM, and other ServiceNow modules.
- Experience with integrating ServiceNow with other enterprise systems, such as ERP, CRM, and third-party tools.
- Strong understanding of ITIL frameworks and enterprise architecture principles.
Skills:
- Expertise in ServiceNow architecture, application development, integrations, and customizations.
- Strong knowledge of cloud infrastructure, enterprise application integration, and system architecture.
- Ability to design and implement complex ServiceNow solutions that scale with enterprise needs.
- Strong analytical and problem-solving skills with the ability to think strategically and innovate.
- Proficiency in explaining complex technical concepts to both technical and non-technical audiences.
- Excellent verbal and written communication skills.
- Strong interpersonal skills to collaborate effectively with team members and stakeholders.
- Ability to build and maintain relationships within the organization.
Certificates (Preferred):
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS)
- ServiceNow Certified Application Developer (CAD)
- ITIL v3 or v4 certification
- Enterprise Architecture certifications (e.g., TOGAF)
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Data Governance; Enterprise Architecture Framework; ServiceNow Platform; Security Compliance
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Certifications
ServiceNow Certified System Administrator (CSA)., Certified Implementation Specialist (CIS) preferred. * ServiceNow Certified Application Developer (CAD) is a plus. * ITIL v3 or v4 certification is preferred. * Enterprise Architecture certifications (e.g., TOGAF) are a plus.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years
