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Process Analyst II

Raleigh, NC
Full-Time

Job Description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

English

Work Shift:

1st shift (United States of America)

Please review the following job description:

Support process improvement initiatives, engineers, and leads. Gather process requirements and provide operational/analytical support for Process Engineers. May identify or assist in identifying gaps and efficiency opportunities and may make recommendations based on analysis. Interact with business SMEs to ascertain information and details in support of research and evaluations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide business process based solutions to complex problems. Act as a Process SME for projects with moderate budgets or of a short to intermediate duration.
2. Work with project teams, lines of business and other IT resources to analyze and develop solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business analysts. Act independently or as a member of a project team to consult on complex projects.
3. Develop and implement a data collection plan in support of projects led by Process Engineers
4. Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis
5. Facilitate and document project meetings and design sessions
6. Manage small project initiatives with limited scope.
7. Facilitate and document process mapping sessions, including ensuring documentation accurately reflects process owner discussion
8. Prioritizes responsibilities to balance initiatives and deliverables.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
2. Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry
3. Strong analytical skills
4. Proficient with business process management (BPM) standards for mapping purposes.
5. Self-starter, highly-motivated, change agent with strong interpersonal, communication, collaboration and leadership skills
6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
7. Demonstrated proficiency with Process mapping and/or process modeling
8. Knowledgeable in applying problem solving toolsets to then create or draft process improvement deliverables
Click to enter text.


Preferred Qualifications:
1. Certified Six Sigma Green Belt
2. Quality/process improvement-related designation.
3. Solid understanding of program and project management disciplines, techniques and approaches.
4. Certified Associate in Project Management (CAPM)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work

PDN-a0886055-bf17-475d-95cd-52c0e7c52dc6

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

English

Work Shift:

1st shift (United States of America)

Please review the following job description:

Support process improvement initiatives, engineers, and leads. Gather process requirements and provide operational/analytical support for Process Engineers. May identify or assist in identifying gaps and efficiency opportunities and may make recommendations based on analysis. Interact with business SMEs to ascertain information and details in support of research and evaluations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide business process based solutions to complex problems. Act as a Process SME for projects with moderate budgets or of a short to intermediate duration.
2. Work with project teams, lines of business and other IT resources to analyze and develop solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business analysts. Act independently or as a member of a project team to consult on complex projects.
3. Develop and implement a data collection plan in support of projects led by Process Engineers
4. Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis
5. Facilitate and document project meetings and design sessions
6. Manage small project initiatives with limited scope.
7. Facilitate and document process mapping sessions, including ensuring documentation accurately reflects process owner discussion
8. Prioritizes responsibilities to balance initiatives and deliverables.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
2. Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry
3. Strong analytical skills
4. Proficient with business process management (BPM) standards for mapping purposes.
5. Self-starter, highly-motivated, change agent with strong interpersonal, communication, collaboration and leadership skills
6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
7. Demonstrated proficiency with Process mapping and/or process modeling
8. Knowledgeable in applying problem solving toolsets to then create or draft process improvement deliverables
Click to enter text.


Preferred Qualifications:
1. Certified Six Sigma Green Belt
2. Quality/process improvement-related designation.
3. Solid understanding of program and project management disciplines, techniques and approaches.
4. Certified Associate in Project Management (CAPM)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work

PDN-a0886055-bf17-475d-95cd-52c0e7c52dc6

About Truist

Care starts on the inside.


At Truist, our purpose is to inspire and build better lives and communities. And we do that through real, unwavering care. As part of that commitment to care, we’re creating an inclusive and energizing work environment that empowers teammates to learn, grow, and have fulfilling careers.


Why work at Truist?

· Be part of an inclusive culture. We actively recruit and train diverse talent. And not just because it’s the right thing to do—but because we’re inspired by the perspectives and experiences of people from different backgrounds.

· Balance your work and life. We offer flexible healthcare benefits, time off for vacation, wellness, and community service, and company-sponsored financial education programs. We want our teammates to lead full, healthy lives.

· Make meaningful connections. We see the future of financial services as one defined not only by technology, but by humanity. A true balance of innovation, inclusion, and conversation—cutting-edge and close-to-home. You'll be part of building it at Truist.


We’re looking for people with open hearts, big dreams, and new ways of thinking to take us to innovative places in banking. Join us.

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Process Analyst II
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Dec 7, 2025
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