Job Summary
We are looking for a passionate Product Manager who thrives at the intersection of experience, technology, and business to join the Multifamily team. The ideal candidate is a visionary yet grounded, drives business results yet keeps customers first, and is comfortable navigating complexity to bring ideas to life. The Product Manager will own and grow a suite of digital experiences for Multifamily customers.Job Description
About the team
Xfinity's multifamily team is committed to accelerating subscriber growth, delivering great customer experiences through reliability, and building next-gen products.Xfinity Communities Concierge (XC2) is a web-app and is the principal space for digital account and service management for properties.
Required Skills:
- 3-5 years relevant experience
- Proficient in curiosity
- Strong written and verbal communication
- Imaginative and collaborative
- Principled in design and user experience
- Leader and teammate
- Strategic and tactical thinker
- Self-starter and adaptable
- Vision setter and planner
Core responsibilities
Deeply understand customer needs
Leverage insights, analytics, and customer research to identify and capture pain points and areas of opportunity
Define the problem landscape and determine goals, tasks, and outcomes
Collaborate with teams
Work closely with UX/UI, content, analytics, sales, brand teams, engineers, program, and customer support teams throughout the product lifecycle
Form concrete intentions that are clear enough for teams to know what to do, yet abstract enough that they have room to work out the interactions and technology needed to achieve objectives
Craft a purposeful product vision
Destination set by creating a clear vision for the product
Blend various stakeholder needs into the product narrative and roadmap
Identify the strategic path that compounds decisions and delivers continuous value as we move towards our destination
Shape experiences
Coordinate with stakeholders and contributing teams to build out the experience canvas
Harmonize the solution landscape to address the needs of customers, the business, and the platform
Steward delivery
Partner with engineering and other stakeholders throughout the Agile development process to bring new experiences to market
Own the backlog and drive the sequence of critical incremental deliverables
Drive and socialize success
Build strong relationships with stakeholders to foster collaboration and alignment
Regularly engage with and support our colleagues and peers who use and rely on the experiences we craft
Continuously assess
Debrief and capture feedback to assess how well the product is meeting the needs
Inspect and adapt the processes and practices to deliver an experience with key players
Learn and grow
Reflect and refine your methodology and the role of product within the team
Support and encourage others to learn and grow
This might be for you if you...
Lead with empathy to understand customer needs
Hold space for others and encourage collaboration
Find satisfaction in the pursuit and process that brings an idea to life
Apply an innovation mindset and get excited about software solutions
Practice adaptability and sustain agency
Believe leadership is found in actions rather than position
Are passionate about learning and growth
Inspire and enroll others to support ideas and visions
About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
- Medical & Dental
- 401(k) Savings Plan
- Generous paid time off
- Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
- Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
- Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Learn more atjobs.comcast.com/life-at-comcast/benefits
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Innovation; Collaboration; Product Vision
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years
