Join our dynamic Digital, Data, and Technology team as the Product Manager for Patient Services, CRM, Portals, and Apps. This is a unique and thrilling opportunity to spearhead the creation and implementation of innovative digital products that significantly enhance patient care, engagement, and experience. In this role, you will be at the forefront of developing state-of-the-art solutions that benefit both patients and healthcare providers. Your technical prowess and industry insight will be crucial as you collaborate with diverse teams across Patient Services, Technology, and external vendors. The rapidly changing digital health landscape offers a stimulating and fulfilling career path, allowing you to make a meaningful impact on patient lives.

Key Responsibilities:

Technical Leadership: Demonstrate a deep understanding of CRM, portals, apps, API data, digital technologies, and capabilities.
Product Management: Develop and maintain user-centric product strategies and roadmaps, write clear user stories, prioritize features, and collaborate effectively with cross-functional teams.
Business Acumen: Utilize knowledge of the biopharma industry, patient services, and healthcare regulations to guide product development and strategic decisions.
Project Oversight: Lead project management activities, including setting timelines, managing resources, and ensuring deliverables meet quality standards and deadlines.
User Experience Design: Partner with UX/UI designers to prioritize user needs, conduct usability testing, and create intuitive interfaces that improve user satisfaction.
Data Analysis: Analyze data to gain insights, measure KPIs, and make data-driven decisions to continuously enhance product performance and user experience.
Health Information Exchange: Ensure the secure and standardized sharing of protected health information among providers and patients.
Effective Communication: Clearly convey product requirements, priorities, and strategies to cross-functional teams, stakeholders, and executives.
Problem-Solving: Quickly identify and resolve issues, brainstorm solutions, and make effective decisions in a fast-paced environment.
Vendor Management: Evaluate and manage third-party vendors and technology partners to ensure product alignment and quality standards.
Agile Methodologies: Implement Agile/Scrum methodologies for product development, including sprint planning, backlog grooming, and retrospectives.

Why You?

Basic Qualifications:

5+ years of experience in specialty pharmacies, hub services, telehealth companies, or digital health sectors, specifically involving the creation and implementation of digital solutions for healthcare providers.
Experience in developing and managing CRM systems, patient portals, digital products, data management, and emerging technologies within the pharma or healthcare industry, with experience in data privacy laws (e.g., GDPR), healthcare regulations (e.g., HIPAA), and industry standards for regulatory compliance.
Experience collaborating with UX/UI designers to prioritize user needs and create intuitive interfaces, along with experience overseeing and managing software development processes, ensuring seamless integration and functionality.
Experience in securing and standardizing the sharing of protected health information (PHI) among providers and patients, coupled with experience implementing Agile/Scrum methodologies for product development, including sprint planning, backlog grooming, and conducting retrospectives.
Project management skills with experience in leading cross-functional teams, managing timelines, resources, and ensuring high-quality deliverables.

Preferred Qualifications:

Previous experience in Salesforce Healthcloud is preferred.
Demonstrated ability to develop, maintain, and execute comprehensive technology product strategies and roadmaps that align with organizational goals and adapt to evolving market trends and business needs.
Exceptional interpersonal and communication skills with a proven track record of effectively collaborating with diverse teams, stakeholders, and senior leadership to drive product success and ensure alignment with organizational priorities.
In-depth knowledge and experience ensuring technical delivery aligns with GSK’s security, quality, privacy, and regulatory standards. Comprehensive understanding of data privacy laws (e.g., GDPR), healthcare regulations (e.g., HIPAA), and industry standards for regulatory compliance, with a proactive approach to maintaining compliance.
Strong leadership abilities with experience guiding cross-functional teams, influencing decision-making processes, and driving a culture of innovation and continuous improvement within the organization.
Advanced analytical skills to interpret complex data, identify trends, and make data-driven decisions. Proven problem-solving abilities to address challenges and implement effective solutions in a fast-paced, dynamic environment.

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Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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