Product Specialist - IV

Position Overview
Seeking a customer-focused Product Support Specialist to serve as the bridge between customers, product development, and cross-functional teams. This role will leverage customer insights, market research, and product expertise to drive product improvements, enhance user adoption, and support product strategy. The ideal candidate will create engaging training content, deliver presentations, and collaborate with Product Management, Engineering, and Marketing teams to ensure an exceptional customer experience.

Key Responsibilities

• Develop deep product knowledge, including product features, functionality, use cases, and competitive positioning.
• Gather, analyze, and translate customer feedback and user insights into actionable recommendations that support product enhancements and development.
• Partner with Product Managers, Engineers, Marketing, and Customer Experience teams to deliver a seamless product experience from launch through adoption.
• Conduct market research, competitive analysis, and trend monitoring to identify opportunities for innovation and inform product roadmap decisions.
• Create and maintain product documentation, training materials, user guides, knowledge base articles, and product demonstrations.
• Deliver product training, presentations, workshops, and enablement sessions for both internal stakeholders and external customers.
• Support customer education initiatives to increase product adoption, engagement, and overall satisfaction.
• Communicate product capabilities, benefits, and best practices to diverse audiences.
• Provide customer advocacy by representing the voice of the customer in product discussions and strategic planning.
• Collaborate across departments to identify and resolve product-related challenges and improve the end-user experience.

Qualifications

• Bachelor's degree in Business, Marketing, or related field
• 5+ years of product management, product specialist, or related experience, with demonstrable success at a senior level.
• Strong experience working with consumer data, content strategy, and consumer insights to drive product decisions and customer outcomes.
• Proven ability to translate qualitative and quantitative research into product requirements and measurable improvements.
• Excellent written and verbal communication skills; experience creating content, product documentation, and stakeholder presentations.
• Demonstrated ability to influence cross-functional teams, manage competing priorities, and deliver results in an Agile environment.
• Experience with data privacy, security, and governance considerations when handling consumer data.
• Strong problem-solving skills, attention to detail, and a customer-centric mindset.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

20% Bonus, paid out in March (last year was paid at 125% and this year will be 150%). 70% of the bonus is tied to company/business performance, 30% personal. 

11 Holidays Annually - 9 (NY Day, Presidents' Day, Memorial Day, July 4, Product Launch Appreciation Day, Labor Day, Thanksgiving + Day After, Christmas and 2 Floating (1 cultural & religious observance, 1 volunteer day)

PTO is generous and starts with 16 days plus 5 sick days (20 days at year 5-9, 25 at 10 year) and Summer Fridays

Benefits: effective day 1 of employment (Vision begins 1st day following month) and key standouts are:

Health/Dental/Vision, $300 fitness reimbursement, FSA/HSA, Care.com membership + 5 backup daycare days per year, Tuition Reimbursement, Parental Leave (14 weeks @ 100% pay for birthing parent // 4 weeks @ 100% pay for non-birthing parent), 401 with match, ESPP program, Associate Discounts, referrals and charitable donations programs.

3 Days onsite Hybrid in Needham. 

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Email your resume in Word to:

brenna.belardinelli@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : BB14-1996960L868 -- in the email subject line for your application to be considered.***

Brenna Belardinelli - Recruitment Strategist, Enterprise

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.



This job was first posted by Creative Circle on 09/11/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law.Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.

Copyright 1999 - 2026. CreativeCircle, Inc. All rights reserved.

VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

PDN-a2b9675a-9b94-42d4-ae9e-7faafb5b39cc