Job Description
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
The Production Support Engineer III is responsible for ensuring the operational integrity, availability, and performance of mission-critical systems. This role involves managing technical incidents, troubleshooting recurring issues, and implementing permanent solutions to maintain system stability. The Engineer will collaborate with cross-functional teams to resolve incidents efficiently and improve system resiliency through proactive monitoring and automation.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Handle the identification, triage, and resolution of medium-to-high priority incidents with minimal supervision to ensure business operations are minimally impacted.
2. Collaborate with development teams, business partners, and other stakeholders to diagnose and resolve technical issues, implementing long-term fixes to prevent incident recurrence.
3. Use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect performance issues and execute corrective actions promptly.
4. Enhance system observability to proactively detect issues and improve overall system performance and stability.
5. Develop and maintain automation scripts to streamline routine production support tasks, reducing manual interventions.
6. Implement automation strategies to improve production stability and minimize downtown.
7. Maintain clear and detailed documentation of troubleshooting procedures, contributing to the shared knowledge base.
8. Provide assistance in improving the incident, problem, and change management processes, following ITIL best practices.
9. Participate in root cause analysis and suggest process improvements to enhance system stability and performance.
10. Collaborate with cross-functional teams in resolving recurring production support issues and optimizing workflows.
11. Actively mentor junior support engineers, fostering technical growth within the team.
12. Escalate complex or unresolved issues to senior engineers or technical experts when necessary.
13. Build and maintain the automation and streamlining of software delivery and operations for new or existing software applications through proficiency in capabilities and tools in the DevOps lifecycle including:
Infrastructure as Code; Agile and DevOps Lifecycle Management; Source Code Management; Build Orchestration; Build Management; Artifact Repository Management; Behavior Driven Development; Test Driven Development; Automated Testing including Unit Testing, Integration Testing, Functional Testing, Smoke Testing, Regression Testing, Stress Testing, and Performance Testing; Static Code Analysis; Load and Performance Testing; Artifact Scanning; Database Schema Management, Orchestration and Recovery; Compliance Automation and Audit Trails; Configuration Management; Containers; Application Release Automation; Deployment Strategies and Patterns including Blue/Green Deployment, Canary Releases, and Rolling Releases; Logging and Log Analytics; and Performance Monitoring and Management.
QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline.
2. Six to ten years of experience in production support or related technical roles.
3. Experience in managing incident management, triage, and production support functions for both on-premise and cloud environments.
4. Proficiency with IT Service Management (ITSM) tools such as ServiceNow, and familiarity with incident, problem, and change management processes.
5. Strong experience with monitoring tools such as Dynatrace, Splunk, or CloudWatch for proactive issue detection and troubleshooting.
6. Understanding of infrastructure, application technology stacks, and the software development lifecycle.
7. Strong analytical and problem-solving skills with a focus on root cause analysis.
8. Ability to work independently, handle medium-to-complex issues, and escalate critical problems to senior staff as needed.
Preferred Qualifications
1. Experience in DevSecOps and support of CI/CD pipelines.
2. Experience in supporting Agile team/processes.
3. Financial services industry experience
4. Familiarity with Site Reliability Engineering (SRE) practices
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
The Production Support Engineer III is responsible for ensuring the operational integrity, availability, and performance of mission-critical systems. This role involves managing technical incidents, troubleshooting recurring issues, and implementing permanent solutions to maintain system stability. The Engineer will collaborate with cross-functional teams to resolve incidents efficiently and improve system resiliency through proactive monitoring and automation.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Handle the identification, triage, and resolution of medium-to-high priority incidents with minimal supervision to ensure business operations are minimally impacted.
2. Collaborate with development teams, business partners, and other stakeholders to diagnose and resolve technical issues, implementing long-term fixes to prevent incident recurrence.
3. Use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect performance issues and execute corrective actions promptly.
4. Enhance system observability to proactively detect issues and improve overall system performance and stability.
5. Develop and maintain automation scripts to streamline routine production support tasks, reducing manual interventions.
6. Implement automation strategies to improve production stability and minimize downtown.
7. Maintain clear and detailed documentation of troubleshooting procedures, contributing to the shared knowledge base.
8. Provide assistance in improving the incident, problem, and change management processes, following ITIL best practices.
9. Participate in root cause analysis and suggest process improvements to enhance system stability and performance.
10. Collaborate with cross-functional teams in resolving recurring production support issues and optimizing workflows.
11. Actively mentor junior support engineers, fostering technical growth within the team.
12. Escalate complex or unresolved issues to senior engineers or technical experts when necessary.
13. Build and maintain the automation and streamlining of software delivery and operations for new or existing software applications through proficiency in capabilities and tools in the DevOps lifecycle including:
Infrastructure as Code; Agile and DevOps Lifecycle Management; Source Code Management; Build Orchestration; Build Management; Artifact Repository Management; Behavior Driven Development; Test Driven Development; Automated Testing including Unit Testing, Integration Testing, Functional Testing, Smoke Testing, Regression Testing, Stress Testing, and Performance Testing; Static Code Analysis; Load and Performance Testing; Artifact Scanning; Database Schema Management, Orchestration and Recovery; Compliance Automation and Audit Trails; Configuration Management; Containers; Application Release Automation; Deployment Strategies and Patterns including Blue/Green Deployment, Canary Releases, and Rolling Releases; Logging and Log Analytics; and Performance Monitoring and Management.
QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline.
2. Six to ten years of experience in production support or related technical roles.
3. Experience in managing incident management, triage, and production support functions for both on-premise and cloud environments.
4. Proficiency with IT Service Management (ITSM) tools such as ServiceNow, and familiarity with incident, problem, and change management processes.
5. Strong experience with monitoring tools such as Dynatrace, Splunk, or CloudWatch for proactive issue detection and troubleshooting.
6. Understanding of infrastructure, application technology stacks, and the software development lifecycle.
7. Strong analytical and problem-solving skills with a focus on root cause analysis.
8. Ability to work independently, handle medium-to-complex issues, and escalate critical problems to senior staff as needed.
Preferred Qualifications
1. Experience in DevSecOps and support of CI/CD pipelines.
2. Experience in supporting Agile team/processes.
3. Financial services industry experience
4. Familiarity with Site Reliability Engineering (SRE) practices
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
About Truist
Care starts on the inside.
At Truist, our purpose is to inspire and build better lives and communities. And we do that through real, unwavering care. As part of that commitment to care, we’re creating an inclusive and energizing work environment that empowers teammates to learn, grow, and have fulfilling careers.
Why work at Truist?
· Be part of an inclusive culture. We actively recruit and train diverse talent. And not just because it’s the right thing to do—but because we’re inspired by the perspectives and experiences of people from different backgrounds.
· Balance your work and life. We offer flexible healthcare benefits, time off for vacation, wellness, and community service, and company-sponsored financial education programs. We want our teammates to lead full, healthy lives.
· Make meaningful connections. We see the future of financial services as one defined not only by technology, but by humanity. A true balance of innovation, inclusion, and conversation—cutting-edge and close-to-home. You'll be part of building it at Truist.
We’re looking for people with open hearts, big dreams, and new ways of thinking to take us to innovative places in banking. Join us.
Related Jobs
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
Truist would like you to finish the application on their website.
