Program Management Support Specialist (Contract)
Job Description
CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia.
Founded in 1914, we have been rated "A" or better by A.M. Best for more than 90 years and are one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners.
Benefit options available depending on contract factors and upon meeting requirements.
Role Summary
The Contingent Program Management Support Specialist provides temporary operational and program coordination across Community Impact and Inclusion & Belonging initiatives. This role supports program management, communications, and administrative functions that sustain engagement, drive execution, and ensure seamless delivery of activities during the transition period.
The Specialist works collaboratively with team members, employee resource groups (ERGs), nonprofit partners, and internal stakeholders to maintain program momentum, manage logistics, and track outcomes that advance CSAA Insurance Group's commitments to inclusion, belonging, and community impact.
Key Responsibilities
• Program & Operational Support
• Provide coordination support for inclusion, belonging, and community impact programs and events.
• Assist with program planning, tracking, and reporting; monitor timelines and deliverables.
• Support the wrap-up and ongoing activities related to initiatives like IG's Got Impact and the Volunteer Engagement Plan.
• Manage operational tools including Benevity, Goodera, SharePoint, and program dashboards.
• Process grant payments, volunteer hour approvals, and related invoices.
• Communications & Engagement
• Draft internal and external communications such as appreciation messages, event invitations, impact stories, and volunteer logging reminders.
• Coordinate and prepare agendas, presentations, and materials for ERG and community meetings.
• Support updates to internal communication channels (SharePoint sites, newsletters, etc.).
• Help document and share program outcomes and success stories.
• Stakeholder Coordination
• Schedule and support calls and engagement with nonprofit and community partners.
• Partner with Inclusion and Community Impact leads to manage ERG logistics and collaboration.
• Assist with Points of Light, Benevity, and Goodera data collection and reporting.
• Provide tracking support for culture and inclusion groups, ensuring consistent follow-up.
• Data & Reporting
• Compile, organize, and summarize survey data and volunteer metrics into templates and dashboards.
• Support program evaluation and continuous improvement efforts by maintaining documentation and identifying areas for enhancement.
Core Competencies
• Relationship Building: Develops positive, collaborative working relationships across diverse groups.
• Organizational Agility: Manages shifting priorities and multiple programs effectively.
• Inclusive Mindset: Demonstrates cultural awareness and commitment to belonging.
• Communication: Communicates clearly and persuasively in both written and verbal forms.
• Program Evaluation: Uses data to assess outcomes and identify improvements.
• Continuous Learning: Adapts quickly to changing priorities and systems.
Qualifications
• Required
• 3+ years of experience in program coordination or project management (community impact, inclusion, HR, or nonprofit programs preferred).
• Demonstrated organizational, communication, and stakeholder management skills.
• Proficiency with Benevity, SharePoint, Microsoft Office (Excel, PowerPoint, Word); familiarity with Goodera a plus.
• Ability to handle multiple priorities, track details accurately, and meet deadlines.
• Strong writing and content-creation skills with attention to inclusive language and engagement tone.
• Preferred
• Bachelor's Degree in Business, Social Sciences, Communications, or a related field.
• Experience supporting inclusion, belonging, or employee engagement programs.
• Knowledge of community relations, grant management, or corporate social responsibility practices.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
QUALIFICATION/LICENSURE
Work Authorization : Green Card, US Citizen
Preferred years of experience : 3 years
Travel required : No travel required
Shift timings :
CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia.
Founded in 1914, we have been rated "A" or better by A.M. Best for more than 90 years and are one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners.
Benefit options available depending on contract factors and upon meeting requirements.
Role Summary
The Contingent Program Management Support Specialist provides temporary operational and program coordination across Community Impact and Inclusion & Belonging initiatives. This role supports program management, communications, and administrative functions that sustain engagement, drive execution, and ensure seamless delivery of activities during the transition period.
The Specialist works collaboratively with team members, employee resource groups (ERGs), nonprofit partners, and internal stakeholders to maintain program momentum, manage logistics, and track outcomes that advance CSAA Insurance Group's commitments to inclusion, belonging, and community impact.
Key Responsibilities
• Program & Operational Support
• Provide coordination support for inclusion, belonging, and community impact programs and events.
• Assist with program planning, tracking, and reporting; monitor timelines and deliverables.
• Support the wrap-up and ongoing activities related to initiatives like IG's Got Impact and the Volunteer Engagement Plan.
• Manage operational tools including Benevity, Goodera, SharePoint, and program dashboards.
• Process grant payments, volunteer hour approvals, and related invoices.
• Communications & Engagement
• Draft internal and external communications such as appreciation messages, event invitations, impact stories, and volunteer logging reminders.
• Coordinate and prepare agendas, presentations, and materials for ERG and community meetings.
• Support updates to internal communication channels (SharePoint sites, newsletters, etc.).
• Help document and share program outcomes and success stories.
• Stakeholder Coordination
• Schedule and support calls and engagement with nonprofit and community partners.
• Partner with Inclusion and Community Impact leads to manage ERG logistics and collaboration.
• Assist with Points of Light, Benevity, and Goodera data collection and reporting.
• Provide tracking support for culture and inclusion groups, ensuring consistent follow-up.
• Data & Reporting
• Compile, organize, and summarize survey data and volunteer metrics into templates and dashboards.
• Support program evaluation and continuous improvement efforts by maintaining documentation and identifying areas for enhancement.
Core Competencies
• Relationship Building: Develops positive, collaborative working relationships across diverse groups.
• Organizational Agility: Manages shifting priorities and multiple programs effectively.
• Inclusive Mindset: Demonstrates cultural awareness and commitment to belonging.
• Communication: Communicates clearly and persuasively in both written and verbal forms.
• Program Evaluation: Uses data to assess outcomes and identify improvements.
• Continuous Learning: Adapts quickly to changing priorities and systems.
Qualifications
• Required
• 3+ years of experience in program coordination or project management (community impact, inclusion, HR, or nonprofit programs preferred).
• Demonstrated organizational, communication, and stakeholder management skills.
• Proficiency with Benevity, SharePoint, Microsoft Office (Excel, PowerPoint, Word); familiarity with Goodera a plus.
• Ability to handle multiple priorities, track details accurately, and meet deadlines.
• Strong writing and content-creation skills with attention to inclusive language and engagement tone.
• Preferred
• Bachelor's Degree in Business, Social Sciences, Communications, or a related field.
• Experience supporting inclusion, belonging, or employee engagement programs.
• Knowledge of community relations, grant management, or corporate social responsibility practices.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
QUALIFICATION/LICENSURE
Work Authorization : Green Card, US Citizen
Preferred years of experience : 3 years
Travel required : No travel required
Shift timings :
About CSAA Insurance Group
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities. As insurance industry leaders, we know things can change in an instant. It’s why we’re here.
We’re not afraid of change. We welcome it and use it to advance the cause. For employees, our cause is to become ever more inclusive and supportive of their goals and contributions. For our AAA Members, it’s finding new ways to help them prevent, prepare for and recover from whatever comes. For our communities, it’s exploring new ways of helping them meet evolving challenges.
Whatever may happen, change becomes progress at CSAA IG.
Benefits for today and for your future -- Benefits at CSAA IG represent our commitment to protect our employees by providing for their needs today and helping them prepare for a more secure future. Our suite of benefits is designed to provide for your physical, mental, social and financial health.
Our sense of belonging keeps us together -- Belonging is the feeling of being welcomed and accepted for who you are and the qualities you bring. It’s knowing you’re heard and valued as an individual and employee.
At CSAA IG, we share a strong sense of purpose and a hunger for adventure.
Change should always be expected, but can’t always be predicted. Whatever happens, we remain true to our beliefs and clear on our purpose. We meet change head on and grow from each experience.
A promise to act -- Life is uncertain, but we are not. When our AAA Members need us, we know how to move with the speed, expertise and confidence they rely on.
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CSAA Insurance Group would like you to finish the application on their website.
