Job#: 3014516

Job Description:

Location: Microsoft – Remote

Team: Enterprise Infrastructure & Monitoring Strategy

As a Program Manager Non-Tech 3, you will drive strategic program leadership for Microsoft’s unified monitoring strategy. This role is pivotal in ensuring governance, optimization, and vendor/stakeholder engagement across enterprise infrastructure environments. You will collaborate closely with engineering and implementation teams to deliver scalable monitoring solutions, accelerate incident response, and enable proactive observability practices.

• Purpose of the Team: Lead unified monitoring initiatives, ensuring governance, optimization, and vendor/stakeholder alignment.
  • Key Projects:Splunk deployment and integration
  • Azure monitoring implementation
  • Incident management, documentation, and training initiatives
  • Operating Rhythm:Lead technical program management within enterprise infrastructure environments
  • Collaborate with cross-functional teams for governance and optimization
  • Execute monitoring solutions and deliver quick wins (e.g., Splunk deployment)
  • Engage in stakeholder communication and training sessions

• Define and execute a multi-phase Splunk deployment strategy aligned with organizational goals.
• Drive program governance, OKRs, and risk management for global observability initiatives.

• Partner with Infrastructure (Linux, Scheduler, Storage, ETX, Cloud) teams to establish a cohesive monitoring framework.
• Align observability metrics with SLOs, SLIs, and incident response objectives.

• Lead deployment, configuration, and integration of Splunk with existing systems, ensuring scalability and compliance.

• Collaborate with engineering and operations to onboard data sources, standardize alerting, and deliver actionable dashboards.
• Champion best practices for proactive monitoring and automated remediation.

• Establish KPIs, retention policies, and compliance standards for observability data.
• Continuously optimize ingestion, indexing, and search performance for cost efficiency.

• Manage relationships with Splunk and third-party vendors for licensing, support, and roadmap alignment.
• Communicate program progress, risks, and outcomes to executive stakeholders.

• Enable observability platforms to accelerate root cause analysis and reduce MTTR through predictive analytics and automation.

• Deliver comprehensive documentation and enablement programs for operational teams.

• Proven success deploying and managing Splunk (Enterprise or ITSI) and Azure Monitoring at scale.
• Experience with high-performance computing (HPC) environments and enterprise infrastructure.

Required:

• 5+ years in technical program management within enterprise infrastructure environments.
• Strong knowledge of HPC environments, infrastructure components, and hybrid cloud architecture.
• Familiarity with observability tools (Prometheus, Grafana, Datadog, Dynatrace).
• Exceptional communication and stakeholder management skills.
• Knowledge of SRE principles and incident management practices.
• Certifications: PMP, Certified Scrum Master (CSM), Splunk Certified Admin/Architect.

Preferred:

• Experience with automation/orchestration (Terraform, Ansible, CI/CD).
• Background in Azure, AWS, or GCP integrations.

• Opportunity to lead strategic monitoring initiatives that shape enterprise-level infrastructure programs.
• Hands-on implementation of cutting-edge tools like Splunk and Azure Monitoring.
• Influence global observability practices with visibility and impact across Microsoft’s infrastructure.
• A role that combines technical depth with leadership and collaboration, offering career growth and organizational influence.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.