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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Manage a team of quality analysts and testers working to identify opportunities for improvement in quality and productivity for the line of business.
• Develop, implement and manage new quality assurance programs to ensure adherence to quality and risk standards with all related requirements, increase productivity and reduce cost.
• Serve as Subject Matter Expert for business initiatives which directly impact quality.
• Participate in pilot testing and assessments of the addition of new products and process changes.
• Demonstrate a positive organized, efficient, detail-oriented and creative mindset in all work activities.
• This position may require teammates to telecommute. When telecommuting is required, a telecommuting agreement will be leveraged to define work arrangements with management. Note: Truist will permit eligible employees to telecommute when doing so meets its business objectives, and authorization will be granted to telecommute without regard to an eligible employee’s race, gender, religion, national origin, age, disability, or other characteristic protected by law or Truist Equal Employment Opportunity policy.
• All other duties as assigned.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In office 4 days a week/1 day remote

• Bachelor’s degree in Accounting, Finance, Mathematics, Computer Science, Economics, or equivalent education and related training preferred or equivalent work experience
• A minimum of zero to two years in a management role Five years of mortgage experience, quality oversight/assurance/control, mortgage servicing operations, risk management and/or regulatory compliance, process improvement experience specific to the functional area of position
• Demonstrate proficiency in basic computer applications, MSP, and Microsoft Office software products, particularly Excel, PowerPoint and Visio
• Excellent analytic capabilities Excellent verbal and written communication skills
• Excellent problem solving and project management skills
• Demonstrate ability to develop partnerships, persuade and negotiate solutions, and lead and coach others.

Preferred Qualifications:

• Six years of mortgage experience, quality oversight/assurance/control, mortgage servicing operations, risk management and/or regulatory compliance, process improvement experience specific to the functional area of position
• Four years of experience in a management role Six Sigma, Business Process Management, or Project Management certifications Depending on function being supported 3 years of experience working with Regulation B, E and Z, and UDAP or commercial lending or mortgage operations and systems (e.g. Compass, ACAPS, elder, LEAD) or VOC program management is preferred

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting

Sitting

Frequently (25% - 50% of the time)

Lifting

Up to 25 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify