Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

HYBRID: Indianapolis IN or Durham NC

As a Quality Assurance Software Engineer Intern on the Genesys Cloud Product team, you will integrate with a highly skilled team to deliver new features in our product. You'll get the chance to participate in a high-energy development environment that ships great software while also maintaining a friendly, laid-back culture.

On top of building strong technical and soft skills, Software Engineer Interns can expect great exposure to leaders across our Product business and, depending on where they live, have the flexibility to work in-office, fully virtual, or a hybrid of the two.

One of the primary goals of our internship program is to find our next generation of long-term Genesys talent; 44% of last year’s intern class remains working at Genesys part-time during the school year, and 70% of our eligible interns received offers to convert to full-time employees!

Responsibilities/Job Duties

In this role the primary responsibilities include (but are not limited to):

• Work with UI Development team members to help design, develop, and test features that meet the business needs of our customers and exhibit features that include high scalability, availability and reliability
• Write and maintain unit, integration, and acceptance tests
• Perform collaborative code reviews with other developers
• Understand & comply with HIPAA Security and Privacy Laws
• Adhere to Genesys Code of Business Conduct and Ethics
• Have Fun

Required Qualifications

• Actively pursuing a Bachelor’s in Computer Science or related technical discipline
• Interest in learning new technologies to integrate with current application stacks
• Familiarity with Java, Cucumber, Jenkins, Selenium and Playwright
• Strong communication and collaboration skills

Compensation and Benefits

• Market competitive salary with an anticipated base compensation range of $17.66 – $51.59 per hour. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off
• 401(k) matching program
• Adoption Assistance
• Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.