Quality Tech

Medline Industries

Mundelein, IL

Full-Time

Quality Tech

Medline Industries

Mundelein, IL

Full-Time

Nov 05, 2025

Healthcare Services

Job Description

Job Summary

The Quality Tech role is responsible for executing all aspects of product complaint management, investigation, and servicing
requests. They also provide light support and guidance to stakeholders on additional quality activities related to complaints.

Job Description

MAJOR RESPONSIBILITIES:

Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline’s standards and regulatory requirements
Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods
Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results
Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs
Support divisional QA, product management, and other stakeholders by providing assistance on quality activities related to product complaints for supported divisions

Minimum Job Requirements:

Education & Work Experience:

High School Diploma/Equivalent and 1+ year of experience in Quality, preferably within the Medical Device or Pharma Industry OR Bachelor’s degree in relevant field

Knowledge / Skills / Abilities:

Experience in providing customer service to both internal and external stakeholders
Skilled in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines
Strong analytical and problem-solving abilities with attention to detail
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

PREFERRED JOB REQUIREMENTS:

2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
Experience with SAP or similar complaint investigation software

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$23.25 - $32.50 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary

Job Description

MAJOR RESPONSIBILITIES:

Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline’s standards and regulatory requirements
Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods
Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results
Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs
Support divisional QA, product management, and other stakeholders by providing assistance on quality activities related to product complaints for supported divisions

Minimum Job Requirements:

Education & Work Experience:

High School Diploma/Equivalent and 1+ year of experience in Quality, preferably within the Medical Device or Pharma Industry OR Bachelor’s degree in relevant field

Knowledge / Skills / Abilities:

Experience in providing customer service to both internal and external stakeholders
Skilled in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines
Strong analytical and problem-solving abilities with attention to detail
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

PREFERRED JOB REQUIREMENTS:

2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
Experience with SAP or similar complaint investigation software

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$23.25 - $32.50 Hourly

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

About Medline Industries

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its unique offering of world-class products, supply chain resilience and clinical practice expertise, Medline delivers improved clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs 43,000 people worldwide and operates in over 100 countries and territories.

It has always been Medline's intention and purpose to create a great place to work for everyone. We believe tapping into the richness of our employees' diversity allows us to find innovative solutions for our customers, who themselves represent a diverse group both in the U.S. and around the world. The Belonging and Engagement team at Medline is dedicated to fostering an inclusive and supportive workplace culture. We focus on creating opportunities for employees to feel seen, supported, and connected through initiatives like Employee Resource Groups (ERGs), cultural awareness events, new hire engagement, and leadership training.

Every hour of every day, healthcare professionals rely on Medline to help them do their job. Our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you're a self-starter, eager to grow your career within a high-performing environment, this is the place for you. Together, we make healthcare run better.

For more on all things Belonging at Medline Industries, check out our home page here.

Quality Tech

Quality Tech

Job Description

About Medline Industries

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