Job Description
Job Summary
Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer.Job Description
MAJOR RESPONSIBILITIES:
Run trending reports of complaints and initiate corrective action requests.
Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed.
Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements.
Write complaint investigation summary letters to the individuals that reported the issues.
Issue credits, coordinate servicing, replacement orders, and/or RGA’s as required for complaint resolution.
Follow up with sales force on outstanding issues following the time frames established in written procedures.
Coordinate and track rework/stock checks of product as required in response to complaints.
Maintain compliance with QST and ISO regulations and Medline policies and procedures.
Education:
High School Diploma or equivalent.
Knowledge / Skills / Abilities:
Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
Experience with Microsoft Office Suite.
PREFERRED JOB REQUIREMENTS:
At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
Experience with Microsoft Office Suite
FDA regulated industry experience.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$23.25 - $32.50 HourlyThe actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Job Summary
Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer.Job Description
MAJOR RESPONSIBILITIES:
Run trending reports of complaints and initiate corrective action requests.
Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed.
Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements.
Write complaint investigation summary letters to the individuals that reported the issues.
Issue credits, coordinate servicing, replacement orders, and/or RGA’s as required for complaint resolution.
Follow up with sales force on outstanding issues following the time frames established in written procedures.
Coordinate and track rework/stock checks of product as required in response to complaints.
Maintain compliance with QST and ISO regulations and Medline policies and procedures.
Education:
High School Diploma or equivalent.
Knowledge / Skills / Abilities:
Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
Experience with Microsoft Office Suite.
PREFERRED JOB REQUIREMENTS:
At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
Experience with Microsoft Office Suite
FDA regulated industry experience.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$23.25 - $32.50 HourlyThe actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
About Medline Industries
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its unique offering of world-class products, supply chain resilience and clinical practice expertise, Medline delivers improved clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs 43,000 people worldwide and operates in over 100 countries and territories.
It has always been Medline's intention and purpose to create a great place to work for everyone. We believe tapping into the richness of our employees' diversity allows us to find innovative solutions for our customers, who themselves represent a diverse group both in the U.S. and around the world. The Belonging and Engagement team at Medline is dedicated to fostering an inclusive and supportive workplace culture. We focus on creating opportunities for employees to feel seen, supported, and connected through initiatives like Employee Resource Groups (ERGs), cultural awareness events, new hire engagement, and leadership training.
Every hour of every day, healthcare professionals rely on Medline to help them do their job. Our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you're a self-starter, eager to grow your career within a high-performing environment, this is the place for you. Together, we make healthcare run better.
For more on all things Belonging at Medline Industries, check out our home page here.
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