Job#: 3015187

Job Description:

Position Description:

We are looking for an experienced Salesforce Technical Lead to define the technical vision and drive the delivery of high-quality solutions on the Salesforce platform. In this leadership role, you will oversee the architecture and development of Service Cloud and OmniStudio implementations, ensuring they support our critical captive finance operations. You will serve as the primary technical authority, guiding the team through complex challenges while bridging the gap between business requirements and technical execution.

Key Responsibilities Technical Delivery:

• Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud.
• Own the technical delivery lifecycle, ensuring code quality, scalability, and performance.
• OmniStudio Architecture: Architect and deliver the implementation of complex business processes using OmniStudio.
• Guide the team in developing reusable FlexCards, OmniScripts, DataRaptors, and Integration Procedures to enhance customer interaction processes.
• Integration: Deliver scalable integration patterns to enable real-time, event-driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware).
• Mentorship & Standards: Establish and enforce best practices, coding standards, and comprehensive documentation. Conduct code reviews and mentor developers to foster technical growth within the team.
• Stakeholder Collaboration: Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms.

Required Qualifications

• Deep Salesforce Platform Expertise: Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge).
• Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
• OmniStudio Specialization: Strong architectural background in OmniStudio (formerly Vlocity).
• Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools.
• Data & Integration: Extensive experience designing enterprise-grade data models and managing secure API integrations (REST/SOAP) in a large-scale environment.

Good to Have:

• Industry Focus: Experience in Automotive Cloud or the Financial Services industry (specifically Captive Finance/Lending).
• Cloud Integrations: Experience with Google Cloud Platform (GCP) native services (Cloud Functions, Pub/Sub) or similar serverless technologies for integration.
• Certifications: Salesforce Certified OmniStudio Developer/Consultant.
• Salesforce Certified System or Application Architect.
• Salesforce Certified Service Cloud Consultant.

Skills Required:

Salesforce

Experience Required:

• Deep Salesforce Platform Expertise: Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge).
• Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
• OmniStudio Specialization: Strong architectural background in OmniStudio (formerly Vlocity).
• Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools.
• Data & Integration: Extensive experience designing enterprise-grade data models and managing secure API integrations (REST/SOAP) in a large-scale environment.

Experience Preferred:

Automotive Cloud or Financial Service Cloud

Education Required:

Associate Degree

Additional Information :

***POSITION IS HYBRID***

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.