At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Security Monitor is responsible for monitoring, answering, and coordinating critical MBTA security alarm situations and security system issues spanning the rail, bus, commuter rail, and other transportation modes and services. This position is based at 45 High Street, although intermittently security and public safety circumstances may require working from 10 Park Plaza or other locations in the Boston area as directed.

• Serve as 24/7 on-site departmental liaison at the MBTA Operations building for issues pertaining to facility security and preparedness
• Acknowledges, reviews, and initiates response to system generated alarms using available information such as video, logs, and on-scene personnel.
• Provides first line technical and application support to MBTA video workstation users.
•  Coordinates alarm and incident response with MBTA Transit Police, MBTA Operations, MBTA Engineering & Maintenance, and other transportation and public safety agencies and departments.
• Proactively monitors MBTA and MBTA Transit Police public safety radio channels to identify incidents requiring video or other security support.
• Receives MBTA and other incident reports, classifies them by severity and type, and generates notifications to affected stakeholders.
• Identifies patterns, trends, issues, gaps, and other issues requiring escalation and follow- up by management or other parties.
• Performs reviews of MBTA employee and MBTA contractor alarm and access logs to identify security violations, system issues, and other discrepancies requiring resolution.
• Conducts quarterly or more frequent audit of all MBTA security cameras to ensure proper functionality, including connectivity, picture quality, orientation, and more; generates report with full results and follows up with other staff and maintenance contractor to ensure issues are addressed.
• Monitors, diagnoses, reports on, and issues maintenance work orders regarding the operational status of MBTA security system devices, such as cameras, access controls, tunnel intrusion alarms, emergency callboxes, and platform train monitors.
• Performs regular audits and constant video monitoring of operational status of MBTA systems including vehicle facility gates.
• Assists with MBTA security-related investigations, which may include the review of video, alarms, and access logs, reports, and other information and resources.
• Coordinates with, assists with oversight of, and provides operational direction to MBTA security guards at 45 High Street, 10 Park Plaza, and elsewhere.
• Makes recommendations regarding MBTA security monitoring SOPs to identify process improvements.
• Understands and follows all MBTA and departmental standard operating procedures and policies relating to security incident response, notifications, and safety.
• Provides real time access to MBTA facility doors and vehicle gates for employees, contractors, and public safety personnel during emergencies or as directed.
• Supports partner agencies, including Keolis, Boston Harbor Cruises, MassDOT, and others via similar activities and duties as needed and directed.
• Performs other duties of a similar nature as assigned by Security Supervisor, Deputy Director of Security Operations, Director of Security and Emergency Management, or other S&EM management.
• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Shifts may vary, potentially requiring the selected candidate to work nights, holidays and weekends.
• This position supports a 24/7 security monitoring operation, and the individual in this position must be able and willing to work any shifts assigned, whether routinely or by exception including but not limited to: severe weather conditions, special events, public safety incidents, emergencies or any other circumstances that may potentially impact the MBTA or its partner agencies.
• Have the ability and willingness to work from alternate locations as directed.
• Perform related duties and projects as assigned.

• Bachelors degree in technology from an accredited institution or security related field.
  
• Two (2) years of experience working in a coordination, dispatch, control, operations center or equivalent applicable experience required.
• Experience operating in an environment where security is critical to operations and safety. 
• Experience operating a computer and utilizing and multi-tasking between various applications.
• Experience working in the field of security with security-related systems, devices, networks.
• Experience using video surveillance, access control, and alarm intrusion software and systems.
• Experience listening to and using public safety radio systems.
• Sound judgment and ability to prioritize and multi-task under stressful conditions. 
• Excellent customer service, teamwork, and interpersonal skills.

• A High School Diploma or GED with an additional two (2) years of directly related experience substitutes for the Bachelor's degree requirement. 
• An Associate's degree from an accredited institution, and an additional one (1) years of directly related experience, substitutes for the Bachelor's degree requirement 
• A Master's degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Experience working with transit modes and in a transit environment preferred.
• Experience with physical security and project management applications such as Genetec, Stentofon, Lenel, Smartsheet, BOX, and Microsoft Office strongly preferred.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op / Fellow Benefits: Employees taking part in an internship, co-op, or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on city from which the employee commutes to work, at no cost. However, no additional benefits are currently offered for interns, co-ops, or fellows.