Location: Memphis, TN • Charlotte, NC • Metairie, LA • Birmingham, AL (Onsite)

First Horizon is seeking an Advanced Digital Banking Analyst to join our Fraud Strategy Analytics team. This seniorlevel role is designed for a highly analytical professional who combines deep digital banking expertise with strong fraudrisk awareness and processdesign skills. 

The analyst will lead the development of processes, controls, and procedures across multiple fraud monitoring platforms and digital payment channels. This role plays a key part in shaping operational workflows, supporting fraudsystem implementations, and driving readiness for new digital rails as they emerge. Success requires excellent analytical skills, adaptability, and the ability to manage multiple complex, highpriority initiatives simultaneously.

What You’ll Do

• Lead the design, documentation, and enhancement of processes and procedures for fraud monitoring tools and digital payment workflows.
• Serve as a key participant in system implementation efforts, including requirement gathering, UAT testing, workflow design, and operational readiness.
• Analyze large, complex transaction datasets using Excel, Power BI, and related tools to identify fraud patterns and emerging risks.
• Support strategic frauddetection enhancements and operational controls across digital channels such as realtime payments, ACH, wires, online banking, and authentication workflows.
• Manage several concurrent projects, quickly shifting focus based on changing business priorities.
• Collaborate with Fraud Strategy, IT, Operations, Risk, Product, and vendor partners to design solutions, resolve issues, and improve system performance.
• Develop clear SOPs, process maps, and business requirements for new fraud workflows and system functionality.
• Communicate analytical insights, system recommendations, and process changes to leadership and crossfunctional teams.
• Stay informed on evolving digital payment risks, industry fraud trends, and new detection technologies.