Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives.  Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

The Sr. Learning Consultant is responsible for delivering the Learning and Development strategy for all PetSmart associates across our Stores, Distribution Centers, and Home Offices. This position will:

• Partner with business units to determine needs as they relate to learning (both current and future state).
• Lead the design and development of learning solutions for different areas of our business (Stores, Distribution Centers, Home Offices).
• Manage projects and influence change.
• Create scalable solutions that are adopted with measurable impact to the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead the design and development of scalable and sustainable learning materials (i.e., job aids, eLearnings, ILT, videos, etc.). Ensure content quality, accuracy, readability, and effectiveness.
• Manage multiple projects and priorities with overlapping timelines and project deadlines across multiple businesses (Stores, Distribution Centers, Home Office). 
• Demonstrate flexibility and effectively manage changes in project scope, timelines, and priorities.
• Work collaboratively with HR and business partners to help determine and build appropriate training solutions that increase effectiveness.
• Develop a working knowledge of all aspects of the business and draw on the professional expertise of subject matter experts for content development. Maintain an understanding of key business objectives, metrics, and strategic plans of the organization.
• Facilitate virtual and in-person programs, courses, workshops, onboarding events and activities.
• Update and modify existing training materials based on best practices, policy/procedure updates, organizational changes, or for continuous improvement purposes.
• Respond in a timely manner to team and business partners with solutions to problems and requests.
• Create implementation plans for programs, ensuring high-quality participant experience, ongoing program sustainability and cost-effective use of resources.
• Evaluate the impact and use analytics and trends to modify or improve programs.
• Foster collaboration by contributing to the work of their peers by sharing resources, feedback, best practices, and innovations.
• Influence business partners and end users to adapt to change.
• Travel up to 25%, including overnight and/or international travel, as needed.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• None

EDUCATION & EXPERIENCE:

• BA/BS degree in Instructional Design, Adult Learning, Human Resources, Business or related field preferred.
• 3 - 4 years related instructional design and/or learning and development experience, or equivalent combination of education and experience.
• Field retail, corporate retail and/or distribution experience preferred.
• Ability to organize and manage multiple projects and deadlines simultaneously.
• Ability to work under tight deadlines in a fast-paced, dynamic environment that demands high quality, creativity, and consistency.
• Must demonstrate excellent client service skills, going out of their way to anticipate and meet client needs and optimistic and enthusiastic about they do.
• Anticipate and adapt to the changing needs of the business.
• Must possess a passion for learning and continuous improvement; must stay current with learning principles, trends, and technologies.
• Ability to collaborate with cross-functional teams and respond to requests from other parts of the organization.
• Knowledge and experience developing eLearning courses, creative concepts, scripts and storyboards.
• Critical thinking and problem-solving skills. Ability to identify, distill, and synthesize key concepts from complex subject matter.
• Ability to establish high level of credibility quickly; appropriate confidence to gain the trust and respect of business leaders, key stakeholders, and learners.
• Ability to gain an in-depth understanding and analyze key business strategy goals, and challenges to effectively support the organization.

TECHNICAL SKILLS:

• Oral and written communication skills.
• Computer literacy and technical expertise with graphic design and eLearning authoring software.
• Demonstrated experience with Articulate 360 (Storyline and Rise) and Adobe Creative Suite. A portfolio of completed work showcasing knowledge and skill with these tools is preferred.
• Must have experience with Microsoft Office.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

The physical demands and work environment are characteristic of those found in a typical office environment.  Reasonable accommodations may be made to enable those with disabilities to perform essential functions.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.