At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Duke University Health System - Patient Revenue Management Office (PRMO)seeks to hire aService Access Team Leaderwho will embrace our mission of Advancing Health Together.

General Description of the Job Class

Coordinate and participate in clinic service activities to achieve continuous and optimal patient care.

Duties and Responsibilities of this Level

• Coordinate and participate in Front desk Functions.
• Coordinate and participate in Financial Care Counselors duties when FCC is Out of the Office.
• Collaborate with Financial Care Counselor to assist with supervision and participate in determining Financial applications, arrangements, and establishing fees.
• Maintain professional working relationships with all Clinic Providers, Attending of the Day, Social Workers, Nurses and Nurse Practitioner.
• Collaborate with Service Access Manager on Cash Management requirements and clinic goals; such as Registration Quality, POS Collection, Copay Collection, Internal Control Audits, Cash Management Audits, Financial Hardship Application, MyChart setup, and any work associated with New Patient Apps.
• Collaborate with Service Access Manager with Mentoring, Onboarding, and Orienting new Employees both PSA and FCC.
• Coordinate work within Work queue 163128, 165022, 165154, and Claim Edits 163328, and 163309 8 for subsequent performance of duties.
• Collaborate with Service Access Manager to assure all staff are Cross Trained for every clinic associated with Behavioral Health Outpatient, Behavioral Health Access, Electroconvulsive Therapy, and Tran scranial Magnetic Stimulation Clinics.

• Work closely with patients to ensure understanding of Benefits Collection, and answer questions related to Billing, Charges, and procedures.
• Delegate work to staff when Service Access Manager is Out of the Office.
• Collaborate with Service Access Manager to facilitate EVS, and E&O tickets as it pertains to Temperature, Cleanliness of building, etc.
• Perform other related duties incidental to the work described herein
• Perform other related duties as assigned.

Minimum Qualifications

Education

High school diploma required.

Experience

Four years of experience in a healthcare setting is required. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in business or healthcare may substitute for four years of experience.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.