Shared Services Center - Moore

Hyatt Hotels Corporation seeks an enthusiastic ServiceNow Engineer who is a passionate problem solver and delivers solutions to join our ServiceNow Department where you’ll join a team of seven ServiceNow professionals who love what they do. In this role, you will be collaborating closely with the broader Hyatt Financial Shared Services, IT teams, and non-IT teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. With your abilities to research and understand new process and procedures along with your strong desire to learn, you’ll be developing, implementing, and migrating on a mature ServiceNow instance. You’ll use your deep understanding of ITSM core configurations, JavaScript, HTML while accurately breaking down tasks, unit testing, and delivering on time and in scope. You’ll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills with the ability to use feedback critical for growth, and building connections across the organization with stakeholders, colleagues, and guests.

At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague’s become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,100 hotel, all-inclusive, and wellness resort properties in 71 countries across six continents. We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow—we never lose sight of what’s most important: People.

We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel—and we are looking for passionate changemakers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people that care.

Wellbeing is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last eight years, ranking No. 16 in 2022.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule and location
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

At Hyatt Hotels, ServiceNow is a major productivity solution and is a very important part of our mission to take care of people so they can be their best. ServiceNow Engineers serve on a professional deployment team to architect and deploy solutions within the ServiceNow platform for our Hyatt customers. Engineers provide administrative ServiceNow support, including troubleshooting, implementing bug fixes, and root cause analysis while using their ability to develop, configure, integrate, and/or implement with knowledge of the platform helping Hyatt keep up to date and enabling the best ServiceNow platform experience possible.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Responsibilities:

• Interact with customer team members to capture business requirements and translate them into appropriate technical solutions.
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology
• Support and develop in Hyatt’s custom Financial and Customer Service modules in ServiceNow
• Responsible for providing accurate and up to date documentation on current ITSM processes or Custom Applications, using understandable business language
• Monitors health, usage, and overall compliance of the ServiceNow platform
• Works directly with ServiceNow Architect- IT and ServiceNow Manager to align the ServiceNow application with IT organization strategy
• Works with key Financial Process Owners and leadership on priorities and being the main contact on the custom applications
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary
• Occasions to create and lead Hyatt engineered Citizen Developer program
• Opportunities to participate in Hyatt’s Diversity & Inclusion activities

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications

Qualifications:

• Experience Required: 2-4+ years of work experience in ServiceNow
• Bachelor’s degree in a related field however any combination of education, experience, and certification that demonstrates the candidate can be successful in the position is acceptable
• Hands-on development experience with ServiceNow
• Experience building ServiceNow solutions in non-IT contexts a plus
• Strong working knowledge of ITIL practices
• Web development experience using HTML5, CSS, JavaScript, Angular or React, and related technologies preferred
• Knowledge of web services (SOAP, REST or JSON)
• Exposure to integrating ServiceNow with other applications or databases.
• Experience with ServiceNow’s Service Portal and CSM modules
• Exposure to Configurable Workspaces and UI Builder
• An interest in leveraging new features / technologies is critical
• Ability to learn new technologies as they relate to the ongoing improvement of the ServiceNow platform
• System analysis & design skills, technical writing skills
• Critical thinking and a desire to provide user friendly and professional platform to Hyatt internal customers is required
• Experience with Agile (or Scale Agile Framework) project management processes a plus
• Adaptable to change and able to work independently and as part of a team
• Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project
• Strong communication skills (oral and written)
• Ability to work with individuals across multiple functions
• Ability to communicate with several senior leaders within the company

Additional Comments and Requirements:

• Ability to travel worldwide on as as-needed basis for meetings and conventions is required (up to 10% of total work hours)
• Provide ServiceNow support on-call outside normal working hours during ServiceNow upgrades, major platform incidents or events