Job#: 3013364

Job Description:

Site: Greater Pensacola Operations (PCC)

Business Unit: HR SSC Leave Management (D0004196-HR SSC Leave Management)

Description: Hybrid at Pensacola, Headquarters or Winchester

Max Bill Rate -

Pensacola: $50/hr

HQ/Winchester: $60/hr

Job Description: A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries

• Employee Support & Communication: Serve as the first point of contact for employees after vendor approval of disability claims. Respond to incoming calls and make outbound calls to provide accurate information and guidance.

• Case Management: Manage and resolve employee-submitted cases, including those requiring complex information and detailed guidance.

• Reporting & Data Validation: Create reports and perform validations to ensure accuracy and compliance.

• System Updates: Review and update employment statuses in Oracle HCM to maintain accurate records.

• Vendor & Stakeholder Collaboration: Work closely with vendors, contractors, and advisors involved in processing disability payments to ensure seamless coordination and timely resolution.

Required Skillsets:

1. Knowledge of shared services models and operational efficiency practices

2. Strong problem-solving and process improvement skills

3. Excellent communication and advisory abilities

4. Understanding of compliance and regulatory standards

Hybrid Status

Contractor Experience Level: 5-10 years of overall experience required

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.