Job Description
Assist DME/Sleep Specialist provide customer service to CPAP patients by dispensing supplies, restocking supplies, scheduling patients, assisting walk-in pts, processing paperwork, clerical duties, answering phones, and calling patient. Provide minor adjustments to equipment for patients.
Essential Responsibilities:
- Provide support to DME/Sleep Specialist by assisting patients who need assistance with replacement parts for CPAP/BiLevel equipment and minor adjustments to equipment.
- Clerical duties include checking pts in for CPAP appoints, processing paperwork, scheduling pt appointments, filing, copying, etc.
- Answering member questions and needs, directing them to the appropriate resource, confirming PCP orders, collaboratively working with DME/Sleep Specialist & clinical supervisor to provide customer service.
- Completing and documenting telephone encounters on Epicare.
- Assist with supply ordering, equipment inventory, and office supplies.
- Assist in tracking equipment, repairs, etc.
- Other duties per clinical supervisor.
Basic Qualifications: Experience
- One (1) year of experience in hospital/medical office setting.
- High School Diploma or General Education Development (GED) required.
- N/A
- Medical terminology, knowledge of high quality customer service. Knowledge of medical office activities.
- Excellent communication/interpersonal skills. Good organizational skills. Excellent telephone skills. Intermediate computer skills.
- Two (2) years of Kaiser experience.
- Knowledge of Kaiser Permanente systems. Knowledge of sleep patients needs. Knowledge of CPAP equipment.
- KARE, OA, Epicare, Excel, Word computer skills.
Assist DME/Sleep Specialist provide customer service to CPAP patients by dispensing supplies, restocking supplies, scheduling patients, assisting walk-in pts, processing paperwork, clerical duties, answering phones, and calling patient. Provide minor adjustments to equipment for patients.
Essential Responsibilities:
- Provide support to DME/Sleep Specialist by assisting patients who need assistance with replacement parts for CPAP/BiLevel equipment and minor adjustments to equipment.
- Clerical duties include checking pts in for CPAP appoints, processing paperwork, scheduling pt appointments, filing, copying, etc.
- Answering member questions and needs, directing them to the appropriate resource, confirming PCP orders, collaboratively working with DME/Sleep Specialist & clinical supervisor to provide customer service.
- Completing and documenting telephone encounters on Epicare.
- Assist with supply ordering, equipment inventory, and office supplies.
- Assist in tracking equipment, repairs, etc.
- Other duties per clinical supervisor.
Basic Qualifications: Experience
- One (1) year of experience in hospital/medical office setting.
- High School Diploma or General Education Development (GED) required.
- N/A
- Medical terminology, knowledge of high quality customer service. Knowledge of medical office activities.
- Excellent communication/interpersonal skills. Good organizational skills. Excellent telephone skills. Intermediate computer skills.
- Two (2) years of Kaiser experience.
- Knowledge of Kaiser Permanente systems. Knowledge of sleep patients needs. Knowledge of CPAP equipment.
- KARE, OA, Epicare, Excel, Word computer skills.
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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