Specialist I, II, Sr., Customer Engagement -Athens
Job Description
Customer Engagement Specialist (Exempt 3-5)
50% Energy Assistance Customer Support
50% Region Support
Location: This position will be assigned report to either of the following regions within the state of GA:
*Athens
Position Overview:
The Customer Engagement Specialist acts as the liaison between Customer Care, Region External Affairs, and Distribution, delivering comprehensive customer service and analytical support to both internal and external stakeholders. This role addresses service requests from residential and non-managed commercial and industrial customers, including high bill inquiries, billing or payment issues, payment arrangements, and rate analysis. Additionally, the specialist promotes energy efficiency, affordability, and demand-side management programs to enhance customer satisfaction and loyalty. The team ensures the successful execution and implementation of customer service projects and initiatives.
This position will also serve as an ambassador, key community leader, and influencer across various company domains, including energy assistance, energy efficiency, and statewide customer service. They support efforts to tackle affordability challenges by raising awareness and encouraging the use of our programs, products, and services designed for residential and commercial customers.
MAJOR JOB RESPONSIBILITIES
JOB REQUIREMENTS
Other Job Considerations ***This position has been identified as a role that may require the use of a Georgia Power fleet vehicle. The following will be required if you are selected for this position:
Customer Engagement Specialist (Exempt 3-5)
50% Energy Assistance Customer Support
50% Region Support
Location: This position will be assigned report to either of the following regions within the state of GA:
*Athens
Position Overview:
The Customer Engagement Specialist acts as the liaison between Customer Care, Region External Affairs, and Distribution, delivering comprehensive customer service and analytical support to both internal and external stakeholders. This role addresses service requests from residential and non-managed commercial and industrial customers, including high bill inquiries, billing or payment issues, payment arrangements, and rate analysis. Additionally, the specialist promotes energy efficiency, affordability, and demand-side management programs to enhance customer satisfaction and loyalty. The team ensures the successful execution and implementation of customer service projects and initiatives.
This position will also serve as an ambassador, key community leader, and influencer across various company domains, including energy assistance, energy efficiency, and statewide customer service. They support efforts to tackle affordability challenges by raising awareness and encouraging the use of our programs, products, and services designed for residential and commercial customers.
MAJOR JOB RESPONSIBILITIES
JOB REQUIREMENTS
Other Job Considerations ***This position has been identified as a role that may require the use of a Georgia Power fleet vehicle. The following will be required if you are selected for this position:
About Southern Company
Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Southern Company owns electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications.
The men and women who work at Southern Company understand that we don’t simply provide a product or service. Clean, safe, reliable and affordable energy is essential to our way of life. More than 100 years ago, our company played a major role in the growth and prosperity of the South – and we continue to play a role today through our support of economic development and our philanthropic efforts. We believe the communities we serve should be better off because we’re there.
Our principal business is to make, move and sell energy. Those are the “whats” of our business. But it’s the “hows” that make us different. The actions of our employees are what truly define us and have earned us a high level of trust among our customers, shareholders and regulators.
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