Overview

The Product Information Systems Specialist will be responsible for the successful management, training, and continuous improvement of the processes governed within our Merchandising and Product Information Management (PIM) systems at The Vitamin Shoppe. The key responsibilities of this role include vendor onboarding, product data and vendor compliance governance, data cleansing initiatives, and leading efforts to obtain accurate data from our vendors for a best-in-class customer experience.

Responsibilities

• Serve as owner and subject matter expert of the PIM system with an emphasis on understanding how the system works, the processes within it, and how they impact other areas of the organization
• Lead efforts to onboard, re-train and support all users of the PIM (both vendors and internal team members) on the standards, processes, and functionality within the tool used to manage accurate merchandising data. This includes but is not limited to the creation and maintenance of training materials, process documentation, and one-on-one sessions with the vendor community and cross-functional teams
• Serve as the business/vendor-facing point of contact for the PIM and lead day-to-day operations and project initiatives designed to support the vendor community in their efforts to setup, maintain, and improve their product data within the item catalog
• Review product data quality and workflow compliance metrics and create/utilize resources such as reporting and dashboards to troubleshoot and address data quality, workflow, and vendor compliance issues
• Orchestrate and execute data quality and maintenance tasks needed to meet all merchandising and vendor management needs. This includes but is not limited to data entry/uploads, attribute maintenance, vendor account management, and digital transformation initiatives.
• Drive innovation by identifying and implementing continuous improvement opportunities based on analysis of day-to-day processes and reoccurring issues
• Work as Merchandising conduit to IT on all projects involving data mapping, merchandising system enhancements, and upgrades ensuring all changes are tested and completed accurately
• Support Merchandising Operations team members as needed on tasks and special projects

Qualifications

Education/Certification:

• Bachelor's Degree inSupply Chain Management, Information Systems, Merchandising or equivalent experience

Required Knowledge:

• Intermediate level experience with 1 or more systems used in the following business functions:
  • PIM - (STIBO STEP preferred)
  • Merchandising - (JDA ERP preferred)
• Intermediate or Advanced level of Microsoft Office

Experience Required:

• 2+ years professional experience

Skills and Ability:

• Outstanding organizational skills with superior attention to detail
• Ability to identify, troubleshoot, and problem-solve issues
• Moderate data visualization skills: ability to link the data to the story
• Exceptional communication and interpersonal skills
• Ability to influence business partners and drive results
• Demonstrate ownership and accountability for all tasks and projects
• Self-motivated team player with the ability to manage a fast-paced work environment, multi-task, and adapt to shifting priorities demands, and timelines

Equal Opportunity Policy

The Vitamin Shoppe is an equal opportunity employer.We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.

Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.