Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

This role drives the financial health of the business by accelerating cash flow, protecting revenue, and strengthening customer relationships across a complex portfolio of accounts. As a Collections Specialist at Genesys, you influence Days Sales Outstanding performance while partnering cross functionally to resolve billing challenges that impact enterprise customers. Your work ensures accuracy, accountability, and transparency in accounts receivable operations at scale. By combining analytical rigor with proactive communication, you help customers navigate billing processes while safeguarding company performance. At Genesys, we embrace empathy and collaboration, and this role plays a key part in delivering trusted, customer centric financial experiences.

Key Responsibilities:

• Monitor assigned account portfolios to ensure timely collection of outstanding invoices and reduction of aging balances

• Drive proactive outreach strategies across phone, virtual meetings, and email to accelerate resolution of past due accounts

• Own end to end collections activities for designated accounts, ensuring accountability for cash flow performance

• Partner with Sales, Revenue, Customer Care, and Order Management teams to resolve account discrepancies and prevent recurring issues

• Analyze credit memo and write off activity to identify trends, risks, and improvement opportunities

• Prepare biweekly collections reporting and deliver accurate monthly cash forecasting for assigned portfolio

• Investigate and process customer credits related to tax exemptions, billing errors, and approved rebates

• Support strategic initiatives to meet or exceed DSO targets and improve operational efficiency

Required Qualifications:

• Demonstrate 5 to 7 years of progressive experience in credit and collections within a corporate environment

• Apply strong analytical skills to interpret financial data and drive informed decision making

• Communicate clearly and professionally in both written and verbal formats

• Negotiate effectively to reach mutually beneficial payment resolutions

• Manage multiple priorities while meeting established deadlines

• Maintain strong attention to detail and accuracy in financial reporting

Preferred Qualifications:

• Utilize experience working within enterprise or high volume accounts receivable environments

• Leverage proficiency with ERP or financial systems to enhance reporting and portfolio visibility

• Collaborate effectively across cross functional teams in a matrixed organization

• Adapt quickly within a dynamic, performance driven environment

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.