Spring Intern - Customer Contact Center
Job Description
Typical tasks include, but are not limited to:
- Responds to customer inquiries by phone and email, providing courteous service and directing residents to appropriate City departments and resources.
- Assists with documenting, entering, and tracking customer inquiries and service requests.
- Researches City services and procedures to help provide accurate information to residents.
- Communicates with residents and City employees to address questions and route concerns for resolution.
- Performs data entry, maintains records, and assists with general administrative tasks and special projects.
Typical tasks include, but are not limited to:
- Responds to customer inquiries by phone and email, providing courteous service and directing residents to appropriate City departments and resources.
- Assists with documenting, entering, and tracking customer inquiries and service requests.
- Researches City services and procedures to help provide accurate information to residents.
- Communicates with residents and City employees to address questions and route concerns for resolution.
- Performs data entry, maintains records, and assists with general administrative tasks and special projects.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.
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