Overview

The Pharmaceutical Research and Manufacturers of America (PhRMA) is seeking an internship candidate to support IT Department initiatives, activities, and priorities. The Intern will broadly assist members of the IT Department in providing IT support to other departments within PhRMA and work closely with multiple teams. 

The successful candidate will gain experience in a wide range of issues. Examples include assisting with the rollout of Windows 11 upgrades to Lenovo laptops, adoption of Microsoft Copilot and other AI technologies, and the development of Standard Operating Procedures (SOPs) along with helpful guides and knowledge base articles based on historical ticket analysis.  This role is ideal for individuals looking to gain hands-on experience in IT support, Windows deployment, and modern productivity tools.

This is a paid position.  This internship will start on January 20, 2026 and the intern will work Mondays through Thursdays on a 30-hour per week schedule for a 3-month term in the Washington, DC office.

The Intern’s responsibilities may include:   

• Responding to and resolving end-user IT support tickets in a timely manner.
• Coordinating support with other functional leads to facilitate quick resolution of issues.
• Analyzing recurring issues and propose improvements to reduce ticket volume.
• Authoring new Standard Operating Procedures (SOPs) in support of streamlining processes. 
• Creating user-friendly guides and FAQs to support effective usage of existing and soon-to-be launched technologies.
• Contributing to the development of internal materials or presentations on IT topics.
• Attending internal meetings, coordinating with IT and cross-functional staff to develop agendas and summarize discussions.
• Assisting in the planning and execution of Windows 11 upgrades across the organization.
• Assisting in the management of IT equipment/assets tracking system.
• Providing post-deployment support and troubleshoot migration issues.
• Helping to drive adoption of AI productivity tools such as Microsoft Copilot.
• Providing support for meetings, including assembling data or analytics to inform discussions.
• Performing other duties as assigned.

Requirements:  

• Current student with an interest in Information Technology, Computer Science, or related field.
• Ability to operate all office equipment including but not limited to: computers and associated peripherals, telephones, copy machines, network and standalone printers, etc.
• Ability to lift and move up to 20 pounds of IT equipment as needed.
• Advance understanding of Windows 10/11 operating systems.
• Basic understanding of Apple Mac operating system.
• Proficient with Microsoft 365 tools.
• Familiarity with AI Tools (Copilot/ChatGPT) is a plus.
• Strong customer relationship and problem-solving skills (independent and able to adjust
• to changing priorities).
• Solid communication skills with the ability to explain technical concepts to a non-technical audience.
• Strong desire to build relationships/collaboration skills.

Potential Salary

• $25 - $35 per hour based on the level of degree program.

Who we are  
 The Pharmaceutical Research and Manufacturers of America (PhRMA) represents the country’s leading innovative biopharmaceutical research companies, which are laser focused on developing innovative medicines that transform lives and create a healthier world. Together, we are fighting for solutions to ensure patients can access and afford medicines that prevent, treat and cure disease. Over the last decade, PhRMA member companies have invested more than $850 billion in the search for new treatments and cures, and they support nearly five million jobs in the United States. 

Connect with PhRMA
For information on how innovative medicines save lives, please visit:
www.PhRMA.org
www.Innovation.org
www.MAT.org
www.Facebook.com/PhRMA
www.Twitter.com/PhRMA    

Equal Opportunity Employer 

PhRMA provides equal employment opportunities to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation or veteran status in accordance with applicable federal, state and local laws governing nondiscrimination in employment. 

The job description contains an overview of the activities and duties for this role. Responsibilities may change and new ones may be assigned at any time.