Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We have an exciting opportunity in a newly created team! We are looking for a Senior Mid-Market Account Executive to join us. This will be a highly motivated individual who is excited to play a key role in promoting and selling Genesys.

This is a great opportunity for someone looking to take the next step in their career as they continue to develop their skills in a very fast-paced environment.

Responsibilities:

• Present and demonstrate products/services: Effectively communicate the features, benefits, and value propositions of our products/services to prospective customers. Understand your customers through research and the business problem they are trying to solve. Then be able to articulate how Genesys is a solution to their problem, not just focusing on the features of the software.

• Build and maintain customer relationships: Develop and nurture relationships with existing and potential customers. Provide excellent customer service, address inquiries, and resolve any concerns or issues promptly.

• Achieve sales targets: Meet or exceed assigned sales targets and quotas on a regular basis. Continuously work towards improving sales performance and achieving personal and team goals.

• Conduct sales negotiations: Engage in price negotiations and overcome objections to secure sales. Utilize effective sales techniques to persuade customers and close deals. Collaborate with internal teams: Liaise with marketing, product development, and customer support teams to gather information, provide feedback, and ensure customer satisfaction.

• Stay updated on industry trends: Stay informed about industry trends, market conditions, and competitor activities. Continuously expand product knowledge to effectively address customer needs and stay ahead of the competition.

Qualifications:

• BS degree or equivalent work experience 3+ years of experience in software sales Experience selling complex deals. This includes deals over $100k in complex environments (multiple stakeholders, multiple sites, etc.).

• Demonstrate a consistent track record of success in closing New Logo Opportunities.

• Excellent communication and interpersonal skills.

• Strong customer focus and the ability to build and maintain relationships.

• Self-motivated and driven to achieve sales targets.

• Demonstrated ability to work independently as well as collaboratively in a team environment.

• Proficiency in using CRM software and other sales tools.

• Ability to adapt to changing priorities and handle multiple tasks simultaneously.

• Willingness to learn and develop sales skills and product knowledge.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.