Job Description
JOB SUMMARY
The Senior Analyst, Retention will be responsible for using data and analytics to evaluate and assess strategies to retain customer accounts for Spectrum Community Solutions' Retention team. Towards this goal, this individual will manage and track competitors' presence, available technology capabilities, performance, and other data to identify drivers of churn, develop solutions to improve customer retention, and report on progress. This role is On-site, Stamford 4 days. 1 Day Hybrid.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for integrating intelligence from internal and external sources to assess the footprint, market share, product offerings, and marketing tactics of national and local/regional competitors using a Teradata database.
- Lead the development of tools for identifying competition, product availability, technologies, Internet speeds, and other relevant competitive information.
- Leverage knowledge of programming and query languages (i.e., SQL, JSON, .Net, C#) to manage, analyze, and report findings using available data.
- Performs datamining against raw data to identify business trends, assess competitive threats, and identify growth opportunities.
- Assess retention opportunities and threats by geography and product.
- Identify, assess, and source intelligence from internal and external sources.
- Utilize KML files and APIs to create customizable mapping capabilities; visually display competitive presence and intensity via Google Earth or other mapping tool.
- Leverage big data to drive new insights and reporting capabilities.
- Build and develop tools to visualize data and report to the organization using Tableau or other tools.
- Develop competitor profiles and statistical analyses to include footprint, product set, internet speed, marketing tactics, channels employed, trend of historical performance and growth strategies.
- Work cross-functionally with Sales and Operations teams to integrate solutions into existing tools to improve customer service and sales efforts.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Advanced proficiency in SQL or similar tools to directly query data, manage ETL processes with large data
sets, joining tables, datamining, stored procedures; experience with tools like Alteryx (preferred), SAS, or
Informatica
Ability to develop tables and stored procedures related to managing tables and large datasets within
Teradata warehouse environment
Experience using analysis and visualization tools (i.e., Tableau, Microstrategy, BI, SAS, R, etc.) preferred
Experience with statistical and predictive modeling (Alteryx, SAS, R, etc.) preferred
Experience working with KML files and APIs preferred, especially with regard to customized mapping
capabilities
Understanding of cable industry products, technology, marketing, and sales/retention techniques and
processes
Strong communication skills, including experience presenting complex information in a concise and easy
to understand fashion
MS Office: including PowerPoint, Excel, and Word (with high level of proficiency in Excel/Think Cell)
Ability to manage projects with strong organizational skills and attention to detail
Ability to succeed in a fast-paced dynamic environment with limited oversight
Required Education
Bachelor's degree from accredited four-year college with major in Business Analytics, Computer Science, Marketing, Statistics, Economics, Management, or Finance or equivalent work experience
Required Related Work Experience and Number of Years
Experience working within a data management, reporting, or analytics function of a large organization with an established reputation for measuring business performance (e.g., telecom, media, financial services, publishing, retail, consulting, etc.) - 3-5
PREFERRED QUALIFICATIONS
Preferred Education
MBA Preferred
WORKING CONDITIONS
Office environment
Occasional travel
This role is On-site, Stamford 4 days. 1 Day Hybrid.
#LI-NT1
SRT300 2025-50792 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
JOB SUMMARY
The Senior Analyst, Retention will be responsible for using data and analytics to evaluate and assess strategies to retain customer accounts for Spectrum Community Solutions' Retention team. Towards this goal, this individual will manage and track competitors' presence, available technology capabilities, performance, and other data to identify drivers of churn, develop solutions to improve customer retention, and report on progress. This role is On-site, Stamford 4 days. 1 Day Hybrid.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for integrating intelligence from internal and external sources to assess the footprint, market share, product offerings, and marketing tactics of national and local/regional competitors using a Teradata database.
- Lead the development of tools for identifying competition, product availability, technologies, Internet speeds, and other relevant competitive information.
- Leverage knowledge of programming and query languages (i.e., SQL, JSON, .Net, C#) to manage, analyze, and report findings using available data.
- Performs datamining against raw data to identify business trends, assess competitive threats, and identify growth opportunities.
- Assess retention opportunities and threats by geography and product.
- Identify, assess, and source intelligence from internal and external sources.
- Utilize KML files and APIs to create customizable mapping capabilities; visually display competitive presence and intensity via Google Earth or other mapping tool.
- Leverage big data to drive new insights and reporting capabilities.
- Build and develop tools to visualize data and report to the organization using Tableau or other tools.
- Develop competitor profiles and statistical analyses to include footprint, product set, internet speed, marketing tactics, channels employed, trend of historical performance and growth strategies.
- Work cross-functionally with Sales and Operations teams to integrate solutions into existing tools to improve customer service and sales efforts.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Advanced proficiency in SQL or similar tools to directly query data, manage ETL processes with large data
sets, joining tables, datamining, stored procedures; experience with tools like Alteryx (preferred), SAS, or
Informatica
Ability to develop tables and stored procedures related to managing tables and large datasets within
Teradata warehouse environment
Experience using analysis and visualization tools (i.e., Tableau, Microstrategy, BI, SAS, R, etc.) preferred
Experience with statistical and predictive modeling (Alteryx, SAS, R, etc.) preferred
Experience working with KML files and APIs preferred, especially with regard to customized mapping
capabilities
Understanding of cable industry products, technology, marketing, and sales/retention techniques and
processes
Strong communication skills, including experience presenting complex information in a concise and easy
to understand fashion
MS Office: including PowerPoint, Excel, and Word (with high level of proficiency in Excel/Think Cell)
Ability to manage projects with strong organizational skills and attention to detail
Ability to succeed in a fast-paced dynamic environment with limited oversight
Required Education
Bachelor's degree from accredited four-year college with major in Business Analytics, Computer Science, Marketing, Statistics, Economics, Management, or Finance or equivalent work experience
Required Related Work Experience and Number of Years
Experience working within a data management, reporting, or analytics function of a large organization with an established reputation for measuring business performance (e.g., telecom, media, financial services, publishing, retail, consulting, etc.) - 3-5
PREFERRED QUALIFICATIONS
Preferred Education
MBA Preferred
WORKING CONDITIONS
Office environment
Occasional travel
This role is On-site, Stamford 4 days. 1 Day Hybrid.
#LI-NT1
SRT300 2025-50792 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
About Spectrum
Charter Communications, Inc. (NASDAQ: CHTR) is a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com. To view our privacy policy, please visit: https://www.spectrum.com/policies/your-privacy-rights
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