About the Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

The Sr. Customer Marketing Partner, Community is responsible for fostering strong, trust-based client relationships while developing and managing a thriving customer community, both online and in-person. This role creates, implements, and coordinates community and retention strategies aimed at enhancing client engagement, boosting product adoption, facilitating meaningful touchpoints through user groups and meetups, and minimizing churn risk. Working cross-functionally with product, marketing, content, and customer experience teams, this role ensures our community programs deliver value, generate actionable insights, and support a best-in-class customer experience.

Responsibilities

• Leads the strategy, expansion, and evolution of Thryv’s online customer community to drive increased engagement, product adoption, loyalty, and retention.
• Owns the day-to-day management of the online community, including content planning, moderation, communication cadence, and user experience optimization.
• Develops community frameworks, playbooks, guidelines, and scalable processes that support all customer segments across Thryv.
• Designs and executes in-person user groups, meetups, and community events that promote connection, learning, and peer-to-peer support.
• Cultivates strong customer relationships to nurture a pipeline of community contributors, advocates, speakers, and leaders.
• Creates and manages engagement programs (such as polls, challenges, discussions, spotlights AMAs etc.) that encourage client participation and consistent value exchange.
• Establishes clear success metrics for community health, engagement, and retention impact. Monitors analytics, tracks performance, analyzes trends, and delivers regular reports and recommendations to leadership.  Translates insights into actionable strategies that enhance the customer experience, increase retention, and improve overall community value.
• Partners cross-functionally with Product, CX, Marketing, Sales, and Partner teams to ensure community initiatives align with business goals and integrate across channels.

Who We’re Looking For

• Bachelor’s degree (or international equivalent), or equivalent experience, required.
• 5+ years of related experience, required.
• 9+ years of related experience, preferred.
• 8+ years of related experience in marketing and community management, preferred.
• B2B and SaaS experience strongly preferred.
• Strong analytical skills with the ability to interpret metrics, identify trends, and develop data-driven recommendations.
• Proven track record of building and managing successful customer communities, including driving engagement, retention, and advocacy. A passion for community-building, customer connection, and leveraging engagement to drive business outcomes.
• Excellent problem solving skills with the ability to implement creative and innovative solutions.
• Ability to manage deadlines, prioritize effectively, and self-direct in a fast-moving environment.
• Effective project management skills with the ability to balance multiple priorities and competing deadlines.
• Experience collaborating with cross-functional teams, including Product, CX, Marketing, and Sales.
• Strong interpersonal and communication skills, both written and verbal, with the ability to build rapport, collaborate across the organization, and effectively influence clients and other external business partners.
• Technical acumen with the ability to utilize various industry related tools (such as Mighty Networks, Khoros, Gainsight, Higher Logic, or equivalent).
• Ability to travel less than 5% of the time.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

• Work from anywhere – Thryv is a Remote First company!
• Competitive medical, dental, and vision plans, plus a wellness program with added incentives
• 401(k) savings plan with company match and employee stock purchase plan
• Continuing education benefits with tuition assistance programs
• One week of paid time off at the end of the year, in addition to our standard paid time off policy.

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally.  We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act.  This includes doing the right thing, even when no one is looking.  Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. 

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Pay Transparency

The base salary for this position is $80k to $90k USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

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