Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Sr. Director, Product Management to lead the Event Data Platform. A core component which powers real-time orchestration, intelligent routing, and AI/ML workloads by unifying data from Genesys native channels, 3rd party systems, and interaction records into a modern data lakehouse. It enables enterprises to simplify data management and extract actionable insights to deliver exceptional customer experiences.

In this role, you will oversee the development of the data lakehouse and unified customer profile while ensuring the integration and alignment of data from diverse sources. This is an opportunity to shape how global organizations leverage data to drive analytics, orchestration, and AI innovation.

Key Responsibilities:

Vision & Leadership:

• Define and lead the vision, strategy, and roadmap for the Event Data Platform, aligning with Genesys’s business objectives and customer needs.

• Serve as the product leader for integrating data from native Genesys channels, third-party systems, and flattened interaction records into a unified data framework.

Platform Development:

• Oversee the design and delivery of a modern data lakehouse that enables seamless ingestion, transformation, and governance of large-scale data.

• Build and maintain a unified customer profile that integrates interaction records, behavioral insights, and 3rd-party data for real-time orchestration and personalization.

Collaboration & Operational Excellence:

• Work closely with enterprise customers to gather insights, refine use cases, and prioritize product features that deliver measurable outcomes.

• Collaborate with engineering teams to deliver scalable, secure, and high-performance solutions that meet customer and business requirements.

• Define and monitor key performance indicators (KPIs) to measure platform governance and usability. Use insights to continuously improve platform capabilities and align with evolving customer needs and market trends.

Qualifications:

Experience:

• 12+ years of product management experience, with at least 5 years in a leadership role in data platforms, analytics, or AI/ML.

• Proven success in delivering enterprise-grade data solutions, including data integration, transformation, and analytics platforms.

• Experience managing products that support large-scale data ingestion, governance, and orchestration across diverse sources.

Technical Expertise:

• Advanced experience building scalable data lakes and pipelines.

• Proficiency in serverless computing and event-driven architectures.

• Strong knowledge of cloud-native tools for data transformation, orchestration, and governance.

Leadership Skills:

• Strong strategic thinking and problem-solving abilities, with a focus on delivering business outcomes.

• Exceptional communication and stakeholder management skills, with the ability to align technical and business teams.

• Proven ability to lead cross-functional teams and manage complex projects in dynamic environments.

Education:

• Bachelor’s degree in Computer Science, Information Systems, or a related field; advanced degree (MBA or equivalent) strongly preferred.

Why Join Us?

This is a unique opportunity to lead the development of a transformative platform. At Genesys, you’ll shape the future of data integration, governance, and analytics to drive innovation in customer experiences. If you’re passionate about building platforms that enable actionable insights and AI-powered outcomes, we want to hear from you.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.