Overview

The Planning & Product Delivery Leader in the Supply Chain Center of Excellence will spearhead the seamless execution of Supply Chain initiatives and be responsible for driving the successful delivery of our product initiatives within our newly adopted product operating model. This role combines influence in product delivery with critical responsibilities in continuous planning and stakeholder alignment to ensure that our product strategy is effectively executed and aligned with the company's strategic goals. The Product Delivery Lead will demonstrate leadership in guiding complex projects to completion and excel in cross-functional collaboration. A strong grasp of product technologies and agile methodologies is essential. This role is pivotal in planning, stakeholder engagement, and establishing governance frameworks for product leaders. It will drive end to end product/portfolio management planning and execution, including governance over leading product/program management processes, structures, and tools.

Possessing a robust understanding of product technologies and proficiency in agile methodologies is critical for this role. The Product Delivery Leader is instrumental in orchestrating planning sessions, engaging stakeholders effectively, and crafting governance structures that empower product leaders to excel. The Product Delivery Leader stands at the forefront of transforming visionary product concepts into tangible successes, ensuring that every initiative is meticulously aligned with our strategic vision and flawlessly executed for maximum impact.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Leadership & Strategy:

• Build and lead a dedicated team to support the execution of delivery and planning responsibilities, fostering a collaborative and high-performing team environment
• Collaborate with Product Leaders and enabling partners to define and prioritize product initiatives
• Collaborate with Product Leaders to develop product roadmaps and drive the execution of product roadmaps, ensuring timely delivery and alignment with business outcomes
• Partner with cross-functional product teams, ensuring alignment with the company's strategic goals and vision
• Craft and standardize a strategic framework for product roadmaps

Product Delivery:

• Oversee the end-to-end delivery of products, ensuring that teams have clear objectives and are equipped with the resources and support they need
• Implement and refine ways of working practices to enhance team efficiency and product quality, integrating program management methodologies, as applicable
• Monitor progress, identify risks, and proactively address any obstacles to delivery
• Coordinate with cross-functional teams to ensure seamless integration and execution of product features

Planning & Alignment:

• Lead quarterly planning sessions to ensure that product teams are aligned with the company's annual planning goals
• Collaborate closely with Sr. Director of the COE and Product Leaders to translate strategic objectives into actionable product plans
• Manage the alignment of stakeholders across the business, ensuring that all teams are working toward common goals and are informed of key priorities
• Adjust plans as needed based on feedback and resource constraints strategy
• Ensure plans and adjustments to plan are communicated to SCLT, enabling partners, and planning leaders

Stakeholder Management:

• Act as the primary point of contact between product teams and senior leadership, providing regular updates on progress, risks, and outcomes
• Facilitate communication and collaboration across teams and departments to ensure alignment and transparency
• Build and maintain strong relationships with key internal and external stakeholders to support product success
• Communicate effectively with stakeholders to manage expectations and gather feedback

Continuous Improvement:

• Champion a culture of continuous improvement and agile methodology adoption with the product teams by encouraging experimentation, learning, and adaptation
• Utilize metrics and feedback to refine processes, improve product delivery, and drive better outcomes
• Encourage cross-functional collaboration to share best practices and insights, promoting a unified effort towards elevating product quality and efficiency
• Establish regular retrospectives and feedback loops to identify areas for growth and to celebrate successes, reinforcing a mindset of ongoing development
• Advocate for the integration of cutting-edge tools and technologies that streamline workflows and support the principles of Lean and Agile methodologies

Minimum Qualifications

• Proven experience in product management, delivery, or a related field, with a strong understanding of the product operating model
• Demonstrated success in leading cross-functional teams and delivering complex products in an agile environment
• Strong strategic thinking and problem-solving skills, with the ability to align product initiatives with business goals
• Excellent communication and interpersonal skills, with the ability to articulate complex concepts to a diverse audience
• Experience with project management methodologies and tools, with a track record of driving continuous improvement
• Excellent interpersonal, organizational, and problem-solving skillsProficiency with project management and collaboration tools such as Smartsheet, JIRA, and other relevant software

Preferred Qualifications

• Advanced degree in a relevant field such as an MBA or Master's in Product Management, Engineering, or Computer Science
• Strong technical background or understanding of the software development lifecycle
• Certification in Product Management or Agile methodologies (e.g., Scrum Master, Product Owner)
• Familiarity with the principles and practices outlined in Marty Cagan's "Transformed."
• Experience in a similar industry or sector, with knowledge of the specific challenges and opportunities
• Leadership experience with the ability to coach and develop talent within a product management team

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education

Major/Concentration