Job#: 2057904
Job Description:
Location: RemoteDuration: 6 months contract to hire
The Sr. Product Manager for Integration & Delivery plays a pivotal role in shaping and executing the strategic direction for our financial services clients technical onboarding experience. This position is responsible for leading complex integration projects that enhance the customer experience during the onboarding process. The individual will be tasked with developing and delivering customer-facing training, ensuring that clients have a seamless experience when integrating with their systems.
This role requires a deep understanding of both technical and non-technical aspects of client onboarding, as well as the ability to communicate effectively with various stakeholders. In this role, you will drive market benchmarking and gather voice-of-customer insights for a specific segment of clients, aiming to deliver a best-in-class technical onboarding process. You will lead a segment of onboarding projects that implement their solutions, ensuring that the onboarding content and training materials are tailored for both technical and non-technical stakeholders within client organizations.
Collaboration with Systems Integrators and client developer partners will be essential to accelerate the time to market for client integrations. Additionally, you will track and manage the time to revenue for client onboardings, ensuring that projects are completed efficiently and effectively. This position requires a blend of technical expertise and project management skills, as you will be expected to lead technical onboarding projects that involve API integrations, EDI, XML, and TXT Batch Files.
Your ability to manage multiple projects in a fast-paced environment while meeting deadlines will be crucial to your success in this role. Strong written and oral communication skills are necessary, as you will be presenting to senior leadership and working closely with various teams to ensure a smooth onboarding experience for clients.
Responsibilities
- Drive market benchmarking and voice-of-customer for a segment of clients to deliver a best-in-class technical onboarding process.
- Lead a segment of onboarding projects to implement the bankssolutions.
- Manage the onboarding content and training materials aimed at technical & non-technical stakeholders within our clients organizations.
- Work with Systems Integrators/Client developer partners to accelerate time to market for client integrations.
- Track and manage time to revenue for client onboardings.
- 5+ years of relevant customer success experience with FinTech, Banks, or e-Commerce.
- At least 5+ years of experience delivering technical onboardings to clients.
- Technical expertise sufficient to lead a technical onboarding project - including API integrations, EDI, XML, and TXT Batch Files.
- Experience in project planning & management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.
- Proven written and oral communication skills including senior leadership presentation.
- Bachelors Degree.
- Experience with Bank/Finance specific file formats (ie. BAI2, ISO20022, NACHA).
- Expertise in developing client facing workshop materials for technical onboarding.
- Experience working and partnering with systems integrators.
- Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor.
- Ability to develop working relationships with individuals at all levels of an organization.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.
