Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What this role is: As a Sr. Stakeholder Engagement Manager at Genesys, you will be at the heart of our transformation journey. You'll play a critical part in shaping and delivering the change management strategy that drives the adoption of enterprise-wide transformation initiatives. Embracing our core values of "embrace empathy" and "go big," you will create impactful enablement content to communicate our vision and strategy across the organization.

What this role isn't: This role is not a traditional change management or communications position focused solely on routine updates or static messaging. It isn’t about managing a large team or working in a conventional office setting. Instead, you’ll be deeply involved in crafting compelling narratives that support significant organizational change, using your creativity and technical skills to produce high-quality, engaging content. This isn't a role for someone who prefers a slow-paced, unchanging work environment.

Location: US Remote (fully remote within US, not limited to the states that the job is tagged to)

What you'll bring to the table:

• Proven experience in strategic communications and training enablement, with a focus on change management.
• Exceptional writing skills, capable of crafting clear, concise, and engaging messages.
• Expertise in training strategy and content development.
• Advanced PowerPoint skills, with a knack for creating visually compelling presentations.
• Ability to work independently in a fully remote setting, demonstrating strong self-motivation and time management skills.
  

Some details about what you'll do:

• Develop and execute comprehensive training and communication plans that support enterprise-wide transformation initiatives.
• Create training and enablement strategies to drive adoption of large, cross-functional initiatives.
• Collaborate closely with the Transformation Readiness team to align communication strategies with business objectives.
• Create and deliver high-quality PowerPoint presentations to communicate complex information in an accessible and visually appealing manner.
• Monitor and assess the impact of communication efforts, continually refining strategies to enhance effectiveness and reach.
  

Requirements:

• 7-10 years of experience in strategic communications, with a focus on change management and training content creation.
• Exceptional writing and editing skills.
• Advanced proficiency in PowerPoint.
• Experience from management consulting and/or SaaS industries.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.