Job Description
Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting the goals of soliciting new prospective customers.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for meeting and exceeding budgeted headcount and sales goals.
- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
- Recruit, interview, hire, and train Residential Market Development staff.
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
- Possess the knowledge and expertise to lead, guide, and develop Residential Market Development Specialists in their role.
- Identify knowledge and training gaps within the Residential Market Development Specialist team and develop plans to address them.
- Be familiar with reporting and analytics necessary to drive and support business decisions.
- Collaborate with other departments and or support teams to achieve goals and objectives.
- Work allocated will consist of approximately 60% field work and 40% office work.
- Coach and follow Charter's Sales Process.
- Communicate territory assignments to Residential Market Development Specialists.
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Handle employee relations issues, including performance appraisals, coaching, and training.
- Completes administrative tasks related to all sales activities and ensures their team does the same.
- Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
- Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
- Prepares reports as needed.
- Perform other duties as requested by leadership.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand the English Language
- Excellent communication, interpersonal and organizational skills
- Possess strong technical and computer skills
- Ability to complete documentation accurately
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Must be able to work non-traditional work hours such as evenings and weekends
- Valid drivers license, satisfactory driving record within Company required standards and auto insurance
Required Education
- Bachelors degree in business or marketing or equivalent work experience
Required Related Work Experience and Number of Years
- 2+ years of Outside Sales or related work experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Knowledge of Direct Sales practices
- Experience with consumer education of products and services
- Knowledge of cable or telecommunications services
Preferred Related Work Experience and Number of Years
- Sales Supervisory experience preferred - 0.5+
WORKING CONDITIONS
- Field and Office environment
- Outside field environment with exposure to inclement weather
- Travel as required
#LI-RLW2
#LI-RLW2
SDT410 2025-62719 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting the goals of soliciting new prospective customers.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for meeting and exceeding budgeted headcount and sales goals.
- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
- Recruit, interview, hire, and train Residential Market Development staff.
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
- Possess the knowledge and expertise to lead, guide, and develop Residential Market Development Specialists in their role.
- Identify knowledge and training gaps within the Residential Market Development Specialist team and develop plans to address them.
- Be familiar with reporting and analytics necessary to drive and support business decisions.
- Collaborate with other departments and or support teams to achieve goals and objectives.
- Work allocated will consist of approximately 60% field work and 40% office work.
- Coach and follow Charter's Sales Process.
- Communicate territory assignments to Residential Market Development Specialists.
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Handle employee relations issues, including performance appraisals, coaching, and training.
- Completes administrative tasks related to all sales activities and ensures their team does the same.
- Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
- Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
- Prepares reports as needed.
- Perform other duties as requested by leadership.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand the English Language
- Excellent communication, interpersonal and organizational skills
- Possess strong technical and computer skills
- Ability to complete documentation accurately
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Must be able to work non-traditional work hours such as evenings and weekends
- Valid drivers license, satisfactory driving record within Company required standards and auto insurance
Required Education
- Bachelors degree in business or marketing or equivalent work experience
Required Related Work Experience and Number of Years
- 2+ years of Outside Sales or related work experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Knowledge of Direct Sales practices
- Experience with consumer education of products and services
- Knowledge of cable or telecommunications services
Preferred Related Work Experience and Number of Years
- Sales Supervisory experience preferred - 0.5+
WORKING CONDITIONS
- Field and Office environment
- Outside field environment with exposure to inclement weather
- Travel as required
#LI-RLW2
#LI-RLW2
SDT410 2025-62719 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
About Spectrum
Charter Communications, Inc. (NASDAQ: CHTR) is a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com. To view our privacy policy, please visit: https://www.spectrum.com/policies/your-privacy-rights
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