Supplier Recovery Coordinator & Systems Administrator
Supplier Recovery Coordinator & Systems Administrator
Job Description
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY
Reporting to the Warranty Manager, this role is responsible for managing the supplier warranty process to maximize supplier reimbursement for Blue Bird incurred warranty expense due to supplier defects and part failures. Additional responsibilities include, but not limited to, maintaining and updating the warranty and systems software, processing warranty claims and other warranty related tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage the supplier warranty recovery process
- Manage all supplier warranty claims
- Manage the warranty part return process
- Create and maintain supplier warranty KPI metrics
- Create ad-hoc warranty data analysis to communicate findings clearly and concisely
- Maintain and update tables within warranty software management system
- Develop basic coding to create warranty metric reporting within QlikSense application
- Administer the Blue Bird warranty policies and procedures fairly and consistently with the dealers, service centers, suppliers and customers
- Perform other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS
- Effective written and verbal communication skills
- Ability to interact with suppliers in a professional manner working through difficult and sensitive financial discussions
- Skilled in negotiation and collaboration
- Skilled in Microsoft Excel (creating complicated formulas, macros and data visualization)
- Basic knowledge of database management
- Previous experience using QlikSense or QlikView
- Excellent oral and written communication
- Proficient in Microsoft Office including Word, Excel, Power Point, Outlook
- Aptitude to learn proprietary systems quickly
BASIC EDUCATION AND EXPERIENCE REQUIRED
- High School Diploma or GED
- Two years previous automotive administrative work
- All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
PREFERRED EXPERIENCE
- Experience in development and coding highly desired
- Bachelor’s degree or equivalent experience
- Knowledge of Blue Bird school/activity bus products, systems and components
WE VALUE
- Ability to anticipate and understand customer needs and provide guidance
- Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
- Strong project management skills. Exposure to difficult or complex projects a plus.
- Ability to influence stakeholders
- Effective communication and ability to communicate complex details in a clear manner.
- Flexible workspaces and work hours that help you unleash the best you.
- Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES
- Continued Professional Development
- Benefits including medical, dental and eye insurance, 14 paid holidays, vacation time and 401k with match
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
#LI-Onsite
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Work Experience
2 years: Previous automotive administrative work.
Education
Required: High School
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY
Reporting to the Warranty Manager, this role is responsible for managing the supplier warranty process to maximize supplier reimbursement for Blue Bird incurred warranty expense due to supplier defects and part failures. Additional responsibilities include, but not limited to, maintaining and updating the warranty and systems software, processing warranty claims and other warranty related tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage the supplier warranty recovery process
- Manage all supplier warranty claims
- Manage the warranty part return process
- Create and maintain supplier warranty KPI metrics
- Create ad-hoc warranty data analysis to communicate findings clearly and concisely
- Maintain and update tables within warranty software management system
- Develop basic coding to create warranty metric reporting within QlikSense application
- Administer the Blue Bird warranty policies and procedures fairly and consistently with the dealers, service centers, suppliers and customers
- Perform other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS
- Effective written and verbal communication skills
- Ability to interact with suppliers in a professional manner working through difficult and sensitive financial discussions
- Skilled in negotiation and collaboration
- Skilled in Microsoft Excel (creating complicated formulas, macros and data visualization)
- Basic knowledge of database management
- Previous experience using QlikSense or QlikView
- Excellent oral and written communication
- Proficient in Microsoft Office including Word, Excel, Power Point, Outlook
- Aptitude to learn proprietary systems quickly
BASIC EDUCATION AND EXPERIENCE REQUIRED
- High School Diploma or GED
- Two years previous automotive administrative work
- All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
PREFERRED EXPERIENCE
- Experience in development and coding highly desired
- Bachelor’s degree or equivalent experience
- Knowledge of Blue Bird school/activity bus products, systems and components
WE VALUE
- Ability to anticipate and understand customer needs and provide guidance
- Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
- Strong project management skills. Exposure to difficult or complex projects a plus.
- Ability to influence stakeholders
- Effective communication and ability to communicate complex details in a clear manner.
- Flexible workspaces and work hours that help you unleash the best you.
- Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES
- Continued Professional Development
- Benefits including medical, dental and eye insurance, 14 paid holidays, vacation time and 401k with match
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
#LI-Onsite
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Work Experience
2 years: Previous automotive administrative work.
Education
Required: High School
About Blue Bird Corporation
About Us
Blue Bird offers a complete line of Type A, C and D school buses in a variety of options and configurations. Since 1927, Blue Bird Corporation has continued to set industry standards with its innovative design and manufacturing capabilities. Additionally, Blue Bird provides comprehensive financial solutions through Blue Bird Capital Services. Today, Blue Bird has more than 1,600 employees, Georgia-based manufacturing facilities and an extensive network of Dealers and Parts & Service facilities throughout North America. Its global presence can be seen in more than 60 countries through sales into Africa, Asia, the Caribbean, Latin America, Europe and the Middle East.
Our Promise
We are singularly focused on building and selling school buses that customers want and value. The safety of schoolchildren is at the center of all that we do and we will strive every day, just as we have since our beginning in 1927, to provide an unparalleled and affordable product in terms of safety, quality, durability, and serviceability. We will be easy to do business with, responsive to our customers' wants and needs, and provide prompt after-sale support in parts and service through a professional, high-qualified distribution network. Customer satisfaction is our top priority.
What We Stand For
We come to work every day with one common goal, to design, build, sell and service the world's finest school bus. That's what we do - no distractions, no competing priorities. We are heirs to a rich legacy, one of listening to our customers, embracing their needs, and delivering innovations that lead the market.
We commit ourselves to four driving priorities - safety, quality, durability, and serviceability. We embody the interests of every child that rides us, every driver that drives us, every service technician that services us and every district that buys us. More than a business, this work is our heritage, and we have been at it since 1927 - that's purpose driven.
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