Job Description
Hours:
40
Schedule:
Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay:
$19.66 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Join us to be part of our success and growth!
Purpose of Position:
This position is responsible to effectively and efficiently process customer transactions in a branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL’s success
Accountabilities:
- Process customer transactions effectively, efficiently and accurately
- Meet transactions per FTE target
- Meet balance accuracy standards
- Participate in achieving team lead objectives.
- Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores.
- Ensure compliance with Audit/Operational controls
- Adhere to member focus processes and expectations
- Participate in coaching processes to improve proficiency in Member Focused behaviors
- Attend sales meetings, participate in sales activities to increase sales success
- Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets.
Qualifications:
- High School diploma or High School equivalency diploma required
- 6-12 months teller experience preferred
- Proficient in PC applications
- Good verbal and written communications skills
- People and team oriented
- Prior sales experienced preferred
- Maintains a high degree of flexibility in support of branch needs
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KZ1
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hours:
40
Schedule:
Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay:
$19.66 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Join us to be part of our success and growth!
Purpose of Position:
This position is responsible to effectively and efficiently process customer transactions in a branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL’s success
Accountabilities:
- Process customer transactions effectively, efficiently and accurately
- Meet transactions per FTE target
- Meet balance accuracy standards
- Participate in achieving team lead objectives.
- Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores.
- Ensure compliance with Audit/Operational controls
- Adhere to member focus processes and expectations
- Participate in coaching processes to improve proficiency in Member Focused behaviors
- Attend sales meetings, participate in sales activities to increase sales success
- Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets.
Qualifications:
- High School diploma or High School equivalency diploma required
- 6-12 months teller experience preferred
- Proficient in PC applications
- Good verbal and written communications skills
- People and team oriented
- Prior sales experienced preferred
- Maintains a high degree of flexibility in support of branch needs
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KZ1
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About ESL Federal Credit Union
With 100 years of locally owned history, ESL Federal Credit Union serves as a full-service financial institution to more than 438,000 members and more than 17,200 businesses. The company provides personal, business banking, mortgage services and wealth management services through its locally-based 24 branch network, telephone, mobile, online and live chat center. The Rochester-based financial institution employs more than 950 people in Rochester, New York and holds more than $9.4 billion in assets. Since 1996, ESL has paid out 30 consecutive Owners’ Dividends to its members totaling more than $320 million. Since the creation of its Community Impact initiative in 2018, ESL has reinvested more than $153 million in grants throughout the community. ESL Federal Credit Union is headquartered at 225 Chestnut Street, in Rochester, and can be found online at www.esl.org.
As an employer, ESL hosts a workplace that appreciates the uniqueness in each employee. A workplace that seeks out employees from different backgrounds and cultures, skills and experiences because it values the variety of perspectives and ideas a richly diverse workforce can bring. The company has appeared on Great Place to Work® lists since 2010.
Federally insured by NCUA. Equal Housing Lender. ESL is a registered service mark of ESL Federal Credit Union. Qualification for the Owners’ Dividend is subject to eligibility requirements. Payment of a Dividend is not guaranteed. EOE, including disability/vets.
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ESL Federal Credit Union would like you to finish the application on their website.
